InfoJobs is a Brazilian recruitment marketplace that connects job seekers with vacancies across a wide range of professions. Its platform brings together job listings, salary comparisons, employee reviews, and interview preparation resources, while giving employers tools to publish roles and find candidates.
Customer Service Telemarketer
Provide customer service for an HR consultancy through email and chat. Log interactions, track requests, and meet service quality targets.
Apraksts
- Support customers by email, chat, and other channels.
- Assess customer needs, resolve issues, or direct requests to the right team.
- Document each interaction in the system and keep records current.
- Track assigned requests and work toward prompt, effective resolutions.
- Meet department targets for quality, productivity, and customer satisfaction.
Prasības
- High school diploma
- Clear, effective verbal and written communication
- Strong organization and attention to detail
- Comfort using digital systems and tools
- Proactive problem-solving approach
- Commitment to service quality and customer satisfaction
Priekšrocības
- Meal voucher worth BRL 39.20
- Cost-of-living allowance of BRL 98.00
- Transportation allowance for in-person onboarding or training
- Possibility of permanent employment after the temporary contract