Cognativ Inc is a technology services and engineering consultancy working with private equity firms, growth companies and startups. Its teams build and scale enterprise software, data and analytics foundations, and AI-enabled products, and help organizations consolidate technology after acquisitions. The company also provides engineering leadership and supports technology operations across multi-entity portfolios. Its work spans early product development, including MVPs, through production-ready systems and infrastructure.
Senior Microsoft Dynamics 365 Customer Insights Consultant
Implement Microsoft Dynamics 365 Customer Insights journeys, marketing automation, and data migrations. Integrate Customer Insights with Dynamics 365 CRM to deliver customer engagement solutions in Mexico.
Aprašymas
- Build and configure customer journeys in Microsoft Dynamics 365 Customer Insights – Journeys.
- Lead customer data migrations, covering mapping, transformation, validation, and reconciliation.
- Set up customer segments, triggers, journey orchestration, and audience targeting.
- Create marketing automation workflows for customer engagement and campaign delivery.
- Connect Customer Insights – Journeys with Dynamics 365 CRM and other Microsoft applications.
- Maintain data accuracy, consistency, and integrity throughout migration work.
- Work with business stakeholders, marketing teams, and technical teams to gather needs and deliver solutions.
- Resolve issues involving customer journeys, data migration, integrations, and CRM configuration.
- Assist with testing, deployment, documentation, and post-implementation support.
- Apply Microsoft best practices for security, performance, scalability, and maintainability.
Reikalavimai
- Bring at least 10 years of experience with Microsoft technologies and CRM platforms.
- Have 5 or more years of hands-on experience with Microsoft Dynamics 365 Customer Insights.
- Demonstrate strong experience designing and implementing Customer Insights – Journeys.
- Have practical experience with customer data migration, mapping, transformation, validation, and reconciliation.
- Understand Dynamics 365 CRM architecture and data models.
- Have experience in marketing automation, customer segmentation, campaign management, and customer engagement workflows.
- Have experience gathering requirements, designing solutions, testing, and implementation.
- Familiarity with Power Platform tools, including Power Automate and Dataverse, is preferred.
- Show strong analytical, troubleshooting, and problem-solving abilities.
- Communicate effectively and manage stakeholder relationships well.
- Microsoft Dynamics 365 or Customer Insights certifications are an advantage.
Privalumai
- Hybrid work with a flexible policy.
- Opportunities for professional development and career growth.
- Join an international team of engineers known for their positive energy.
- Work in a friendly, supportive office environment.