Stafford Communications Group
Stafford Communications Group
Stafford Communications Group provides call center outsourcing, consulting, and compliance services through its role as a division of Premier BPO. The company works with regulated businesses across healthcare, pharmaceuticals, beauty, and food products, helping align customer service operations with marketing programs. Its teams use call center technology to support customer experience and streamline service processes for clients in the United States and Canada. Stafford Communications Group’s work spans customer service operations and compliance in regulated industries.

North America Human Resources Manager

Lead HR strategy and operations across the United States and Canada for Premier NX, a technology-enabled BPO provider. The role oversees talent, compliance, compensation, benefits, recruiting, and employee relations.

Сипаттама

  • Set HR strategy across the United States and Canada, connecting business goals and change initiatives with talent management, employee communications, and company values.
  • Oversee onboarding, employee development, compensation planning, benefits, and workforce communications.
  • Lead talent and performance programs, manager development, HR policies, and employment practices.
  • Monitor and report turnover, hiring, headcount, and workforce analytics to leadership.
  • Manage employee relations and escalations, onboarding and departures, leave, pay administration, and the application of company policies and employment law.
  • Drive engagement and team-building programs that support a strong culture and employee retention.
  • Lead recruiting and employment branding, including sourcing, vendor oversight, interview design, staffing measures, and employer reputation.
  • Direct HR operations and compliance in the United States and Canada, covering RRSP/401(k) administration, benefits records, personnel files, background checks, employment insurance claims, and employee data.
  • Manage, coach, and develop the HR team.
  • Advise senior and executive leaders on organizational strategy.

Талаптар

  • At least 7 years of progressively responsible HR experience, including 4 or more years in an HR leadership position.
  • Experience leading HR across multiple U.S. states and Canadian provinces.
  • Broad expertise in talent management, compensation and benefits, recruiting, employer branding, employee relations, and HR operations.
  • Demonstrated partnership with senior and executive leadership.
  • Knowledge of U.S. and Canadian employment law and compliance across multiple jurisdictions.
  • Strong leadership, coaching, and counseling abilities.
  • Strong project management and analytical skills.
  • Excellent communication, facilitation, presentation, and writing skills.
  • Ability to collaborate across functions.
  • Experience overseeing at least 300–400 U.S. employees and 50–100 Canadian employees.
  • Financial and cost-benefit analysis skills.
  • Working knowledge of HR statistics and metrics.
  • Bachelor’s degree in Human Resources, Business Administration, or a related discipline.
  • Flexibility and comfort working in a fast-paced, growing services organization.

Артықшылықтар

  • Competitive base pay with performance-based incentives.
  • Extended health, dental, and vision coverage.
  • Life insurance.
  • Employee assistance program.
  • Optional insurance coverage.
  • RRSP/401(k) matching.
  • Paid leave and company holidays.
  • Remote-first flexibility with a collaborative, globally distributed team.
  • Professional development and career growth opportunities.

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