Stryker
Stryker
Stryker — денсаулық сақтау саласына пациенттерге күтім көрсету мен клиникалық операцияларды қолдауға арналған өнімдер ұсынатын жаһандық медициналық технология компаниясы. Оның портфеліне ортопедиялық импланттар, хирургиялық жабдықтар және аурухана құрылғылары кіреді, ал компания Америка құрлығында, Азия-Тынық мұхиты өңірінде, Еуропада, Таяу Шығыс пен Африкада жұмыс істейді. Компания әртүрлі нарықтарға арналған денсаулық сақтау шешімдерін әзірлеп, ұсына отырып, пациенттер нәтижелерін және медициналық көмектің тиімділігін арттыруға басымдық береді.

Customer Service Representative – 1st Shift, Stryker

Support Stryker’s medical product sales and healthcare customers as a first-shift Customer Service Representative. Handle inquiries, pricing, billing, inventory, and customer records in a hybrid role.

Сипаттама

  • Deliver customer service for sales, promotions, installations, and communications
  • Handle telephone inquiries from sales teams and healthcare professionals
  • Respond to internal and external customers promptly, accurately, courteously, and professionally
  • Recommend improvements to service levels, internal processes, and customer support practices
  • Assist the Sales Department with questions received by phone, email, and fax
  • Coordinate with Sales to research and prepare responses
  • Document customer interactions and transactions, including inquiries, complaints, comments, and actions taken
  • Calculate charges for requested products and usage
  • Work with Accounts Receivable to resolve invoice disputes and discrepancies
  • Keep customer pricing current in systems of record, including contract entry
  • Apply and support quality initiatives across the Customer Service workflow
  • Keep ERP inventory records accurate through appropriate billing and replenishment processes
  • Provide additional support beyond standard hours when call volume or workload requires it

Талаптар

  • High school diploma or GED
  • Two years of relevant work experience
  • Typing speed of at least 50 words per minute
  • Ideal candidates live within one hour of the Wood Dale, Illinois location
  • Preferred experience includes account representation and ERP, CRM, or SAP systems
  • Preferred experience in hospitals, the medical field, or hospital purchasing

Артықшылықтар

  • Hybrid work flexibility
  • Overtime may be available based on business needs

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