Stryker
Stryker
Stryker एक वैश्विक चिकित्सा प्रौद्योगिकी कंपनी है, जो स्वास्थ्य सेवा क्षेत्र के लिए रोगी देखभाल और नैदानिक संचालन को समर्थन देने वाले उत्पाद उपलब्ध कराती है। इसके उत्पाद पोर्टफोलियो में ऑर्थोपेडिक इम्प्लांट, सर्जिकल उपकरण और अस्पतालों में उपयोग होने वाले उपकरण शामिल हैं। कंपनी अमेरिका, एशिया प्रशांत, यूरोप तथा मध्य पूर्व और अफ्रीका में काम करती है और विभिन्न बाजारों के लिए स्वास्थ्य सेवा समाधान विकसित एवं उपलब्ध कराती है। इसका ध्यान रोगियों के बेहतर परिणामों और स्वास्थ्य सेवा की दक्षता बढ़ाने पर केंद्रित है।

Customer Service Representative – 1st Shift, Stryker

Support Stryker’s medical product sales and healthcare customers as a first-shift Customer Service Representative. Handle inquiries, pricing, billing, inventory, and customer records in a hybrid role.

विवरण

  • Deliver customer service for sales, promotions, installations, and communications
  • Handle telephone inquiries from sales teams and healthcare professionals
  • Respond to internal and external customers promptly, accurately, courteously, and professionally
  • Recommend improvements to service levels, internal processes, and customer support practices
  • Assist the Sales Department with questions received by phone, email, and fax
  • Coordinate with Sales to research and prepare responses
  • Document customer interactions and transactions, including inquiries, complaints, comments, and actions taken
  • Calculate charges for requested products and usage
  • Work with Accounts Receivable to resolve invoice disputes and discrepancies
  • Keep customer pricing current in systems of record, including contract entry
  • Apply and support quality initiatives across the Customer Service workflow
  • Keep ERP inventory records accurate through appropriate billing and replenishment processes
  • Provide additional support beyond standard hours when call volume or workload requires it

आवश्यकताएँ

  • High school diploma or GED
  • Two years of relevant work experience
  • Typing speed of at least 50 words per minute
  • Ideal candidates live within one hour of the Wood Dale, Illinois location
  • Preferred experience includes account representation and ERP, CRM, or SAP systems
  • Preferred experience in hospitals, the medical field, or hospital purchasing

लाभ

  • Hybrid work flexibility
  • Overtime may be available based on business needs

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