Empower
Empower
Empower — адамдар мен ұйымдарға қаржылық сенімін арттыруға көмектесуге бағытталған қаржылық қызметтер және қаржылық технологиялар компаниясы. Компанияның қызметтері зейнетақыны жоспарлауды, инвестицияларды басқаруды, жекелендірілген қаржылық кеңес беруді және қаржылық ақпаратты бір жерден көруге мүмкіндік беретін Empower Personal Dashboard™ сияқты цифрлық құралдарды қамтиды. 19 миллионнан астам америкалыққа қызмет көрсететін Empower жеке инвесторлармен, жұмыс орнындағы жоспарларға қатысушылармен, жоспар демеушілерімен және қаржы саласының мамандарымен жұмыс істейді. Компания сонымен қатар әртүрлілікке, теңдік пен инклюзияға және қоғамға бағытталған бастамаларға мән береді.

Business Writer – Financial Services Operations, Hybrid

Develop and maintain procedures, process maps, and system manuals supporting Empower’s financial services operations. Turn complex business and technical information into clear, practical guidance for varied audiences.

Сипаттама

  • Develop, edit, publish, and maintain business support documentation
  • Produce procedures, process maps, process guides, and system manuals
  • Investigate how changes affect internal business teams and flag potential risks or pain points
  • Design business solutions that reduce risk and help prevent errors
  • Suggest best practices informed by documented lessons learned
  • Explain complex subjects in clear, business-oriented language
  • Structure and organize content to make it easy to use
  • Research topics independently before consulting subject matter experts
  • Evaluate business impacts across the organization
  • Determine audience needs and set the documentation format, scope, and level of detail
  • Establish project scope, goals, deliverables, and schedules
  • Keep documentation projects aligned with agreed expectations
  • Lead discussions, demonstrations, and job-shadowing sessions with subject matter experts
  • Use active listening, targeted questions, and reflective communication to gather and confirm information
  • Convert technical and complex material into accessible, non-technical content
  • Follow documentation standards, style guidance, publishing requirements, tools, and templates
  • Propose enhancements to documentation standards and tooling
  • Contribute to peer reviews and edits focused on consistency, tone, style, and accuracy
  • Assist with business solutions, special projects, team administration, and other assigned responsibilities

Талаптар

  • Bachelor’s degree or equivalent experience in technical writing, process improvement, or a related discipline
  • At least two years of relevant professional experience
  • Completion of FINRA fingerprinting is required
  • Ability to learn new tools and processes quickly
  • Strong command of grammatically correct writing that is accurate, concise, and requires minimal editing or proofreading
  • Some experience producing single-source documentation with conditional text for formats such as PDF, HTML, and web
  • Some experience planning, designing, implementing, testing, and delivering documentation projects
  • Ability to explain technical information to non-technical audiences
  • Ability to work independently while contributing to a collaborative development team
  • Ability to adjust to evolving requirements, schedule changes, and project challenges
  • Ability to work in a professional office setting and operate standard office equipment
  • Ability to sit for extended periods and perform sustained typing, reading, writing, listening, verbal communication, presentations, question response, problem solving, concentration, and stress tolerance

Артықшылықтар

  • Flexible working environment
  • Career paths that can evolve with your goals
  • Opportunities for internal mobility
  • Support for purpose, well-being, and work-life balance
  • Welcoming and inclusive workplace
  • Opportunities to volunteer
  • Equal opportunity employment

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