Empower is a financial services and fintech company focused on helping people and organizations build greater financial confidence. Its offerings span retirement planning, investment management, personalized financial guidance, and digital tools such as the Empower Personal Dashboard™, which brings financial information into one view. Serving more than 19 million Americans, Empower works with individual investors, workplace plan participants, plan sponsors, and financial professionals. The company also emphasizes diversity, equity, and inclusion alongside community-focused initiatives.
Business Writer – Financial Services Operations, Hybrid
Develop and maintain procedures, process maps, and system manuals supporting Empower’s financial services operations. Turn complex business and technical information into clear, practical guidance for varied audiences.
Description
- Develop, edit, publish, and maintain business support documentation
- Produce procedures, process maps, process guides, and system manuals
- Investigate how changes affect internal business teams and flag potential risks or pain points
- Design business solutions that reduce risk and help prevent errors
- Suggest best practices informed by documented lessons learned
- Explain complex subjects in clear, business-oriented language
- Structure and organize content to make it easy to use
- Research topics independently before consulting subject matter experts
- Evaluate business impacts across the organization
- Determine audience needs and set the documentation format, scope, and level of detail
- Establish project scope, goals, deliverables, and schedules
- Keep documentation projects aligned with agreed expectations
- Lead discussions, demonstrations, and job-shadowing sessions with subject matter experts
- Use active listening, targeted questions, and reflective communication to gather and confirm information
- Convert technical and complex material into accessible, non-technical content
- Follow documentation standards, style guidance, publishing requirements, tools, and templates
- Propose enhancements to documentation standards and tooling
- Contribute to peer reviews and edits focused on consistency, tone, style, and accuracy
- Assist with business solutions, special projects, team administration, and other assigned responsibilities
Requirements
- Bachelor’s degree or equivalent experience in technical writing, process improvement, or a related discipline
- At least two years of relevant professional experience
- Completion of FINRA fingerprinting is required
- Ability to learn new tools and processes quickly
- Strong command of grammatically correct writing that is accurate, concise, and requires minimal editing or proofreading
- Some experience producing single-source documentation with conditional text for formats such as PDF, HTML, and web
- Some experience planning, designing, implementing, testing, and delivering documentation projects
- Ability to explain technical information to non-technical audiences
- Ability to work independently while contributing to a collaborative development team
- Ability to adjust to evolving requirements, schedule changes, and project challenges
- Ability to work in a professional office setting and operate standard office equipment
- Ability to sit for extended periods and perform sustained typing, reading, writing, listening, verbal communication, presentations, question response, problem solving, concentration, and stress tolerance
Benefits
- Flexible working environment
- Career paths that can evolve with your goals
- Opportunities for internal mobility
- Support for purpose, well-being, and work-life balance
- Welcoming and inclusive workplace
- Opportunities to volunteer
- Equal opportunity employment