Specsavers
Specsavers
Specsavers — денсаулық сақтау және бөлшек сауда салаларында жұмыс істейтін көпұлтты оптикалық бөлшек сауда компаниясы. Оның қызметтеріне көзді тексеру, контакт линзаларын таңдау, көзілдірік пен күннен қорғайтын көзілдірік сату кіреді. Компания көру қабілетін күту қызметтері мен көз денсаулығына арналған өнімдерді клиенттерге қолжетімді етуге баса назар аударады. Бірнеше елде дүкендері және үлкен халықаралық ұжымы бар Specsavers оптикалық қызметтерін, бөлшек сауда операцияларын және жалпы бизнес үдерістерін қолдайтын командаларда мансап мүмкіндіктерін ұсынады.

Administrator/Scheduler - Specsavers Birmingham Onsite

Join Specsavers’ Home Visits Team as a Customer Service Advisor/Administrator responsible for appointment scheduling. Handle eyecare and hearing-care enquiries while supporting customer service and sales performance.

Сипаттама

  • Support the appointment scheduling team.
  • Arrange and book customer appointments.
  • Respond to customer questions about eyecare, hearing aids, and hearing care.
  • Make sure customer needs are understood before appointments.
  • Give clear guidance in accordance with NHS guidelines and company standards.
  • Support business operations in meeting sales targets and delivering high customer service standards.
  • Answer telephone enquiries efficiently and route them to the appropriate team.

Талаптар

  • Previous experience in a fast-paced call centre environment or a comparable scheduling position.
  • A polite, professional approach to customer service.
  • Confidence answering telephone enquiries and directing them appropriately.
  • Ability to give clear information about eyecare, hearing aids, and hearing care.
  • Ability to follow NHS guidelines and company standards.
  • Availability to work 37.5 hours per week from Monday to Friday.

Артықшылықтар

  • Casual dress, with a uniform also provided.
  • Company events.
  • Employee discount.
  • Free on-site parking.
  • Store discounts on glasses and hearing aids.
  • Percentage discounts on supermarkets and groceries, entertainment, home and utility services, and gym and fitness memberships.
  • Access to Diversity & Inclusion networks.
  • WeCare health and mental wellbeing support subscription, including access for immediate family.
  • Wellbeing app subscription.
  • Access to Best Doctors for online consultant support and Canada Life’s Second Medical Opinion service.
  • Access to a personal Private GP.
  • Personal Specsavers Development Plan and continuous personalised training through a training portal available 24/7 from anywhere.

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