Senior Regional Sales Manager, UK
DeepkiLead Deepki’s UK and global enterprise sales for its real estate sustainability SaaS platform. Coach the team, manage pipelines and close complex accounts.
Open
Funding Circle UK is a UK fintech company focused on making business finance more accessible to small and medium-sized enterprises. Its online lending platform offers term loans, shorter-term borrowing, FlexiPay lines of credit, cashback business credit cards and Growth Guarantee Scheme loans, while partner providers support asset finance. The company serves businesses seeking working capital, equipment or vehicle funding, and finance for expansion, combining digital applications with fast decisions and UK-based support. Funding Circle UK is authorised and regulated by the Financial Conduct Authority.
Vulnerable Customer Account Manager
Support vulnerable small-business customers in the UK through compassionate debt recovery. Agree payment plans, clarify balances and connect customers with external support.
Description
- Manage a varied portfolio of vulnerable customers throughout debt recovery.
- Agree affordable payment arrangements with customers.
- Explain outstanding balances and payment information in clear, accessible language.
- Connect customers with relevant charities, free legal advice and other external support organisations.
- Communicate with customers in writing and by phone.
- Handle sensitive, emotionally difficult conversations about personal circumstances, mental health and, at times, suicidal thoughts.
- Assess accounts thoughtfully, balancing commercial needs with the circumstances of vulnerable customers.
Requirements
- Demonstrated experience supporting vulnerable customers affected by mental or physical health concerns and significant life events.
- Hands-on experience guiding customers through debt recovery.
- Sound knowledge of financial products such as term loans and credit cards.
- Show empathy, attention to detail, professionalism and resilience in sensitive customer conversations.
- Excellent writing skills, including the ability to compose tailored customer emails.
- Able to meet deadlines while maintaining compliance and high standards under pressure.
- Comfortable speaking with customers experiencing acute distress, depression or suicidal thoughts.
- Able to identify practical ways to use generative AI to simplify daily work and improve productivity.
- Confident using approved AI tools safely and effectively.
- Eligible to work in the UK.
Benefits
- Benefits allowance suited to your personal and family needs.
- Private medical and dental cover.
- Health assessments.
- Access to a digital GP service.
- Life assurance.
- Share schemes.
- Financial coaching.
- Annual budget for learning and development.
- Electric car scheme.
- Cycle-to-work scheme.
- Season ticket loans.
- Recognised parental leave policies.
- Support for fertility treatment and growing your family.
- Barista coffee at the London office.
- Subsidised Just Eat lunches.
- Hybrid work with three days per week in the office.
Related Jobs
Industrial Relations Manager – M&S, London (Hybrid)
MS CompaniesLead colleague representation, consultation and union engagement at M&S, advising leaders through organisational change. Help manage employment relations risk across the UK business.
Open
Hybrid Account Executive, Public Sector Sales
My Money MattersSell My Money Matters’ financial wellbeing app to public-sector employers across the UK. Lead prospecting, complex B2B sales cycles and customer acquisition.
Open
Mid-Market Sales Manager, Manchester (Hybrid)
Fieldwire by HiltiLead Fieldwire’s Account Executives as they sell construction management software. Coach the team, manage pipeline and forecasts, and improve sales performance.
Open
Client Executive, Events and Campaigns
SMGDeliver events, festivals and co-creation campaigns for Co-op supplier clients, coordinating media plans, stakeholders, budgets and reporting. The role also supports campaign delivery across Co-op stores and festival pop-up locations.
Open