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Funding Circle UK
Funding Circle UK
501 – 1000 Darbinieki
B2BFinansesFintech
Funding Circle UK ir Apvienotās Karalistes finanšu tehnoloģiju uzņēmums, kas koncentrējas uz uzņēmējdarbības finansējuma pieejamības uzlabošanu maziem un vidējiem uzņēmumiem. Tā tiešsaistes aizdevumu platforma piedāvā termiņa aizdevumus, īsāka termiņa aizņēmumus, FlexiPay kredītlīnijas, biznesa kredītkartes ar naudas atmaksu un Growth Guarantee Scheme aizdevumus, savukārt partneri nodrošina arī aktīvu finansēšanu. Uzņēmums apkalpo uzņēmumus, kuriem nepieciešams apgrozāmais kapitāls, aprīkojuma vai transportlīdzekļu finansējums vai finansējums paplašināšanai, apvienojot digitālus pieteikumus ar ātriem lēmumiem un Apvienotajā Karalistē sniegtu atbalstu. Funding Circle UK ir Finanšu rīcības iestādes pilnvarots un regulēts uzņēmums.
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Vakances uzņēmumā

Vulnerable Customer Account Manager

Support vulnerable small-business customers in the UK through compassionate debt recovery. Agree payment plans, clarify balances and connect customers with external support.

GBApvienotā KaralisteHibrīdiPilna slodzeVidējais līmenisVecākais speciālistsNepieciešamā Valoda: angļuKlientu vadītājsPārdošana

Apraksts

  • Manage a varied portfolio of vulnerable customers throughout debt recovery.
  • Agree affordable payment arrangements with customers.
  • Explain outstanding balances and payment information in clear, accessible language.
  • Connect customers with relevant charities, free legal advice and other external support organisations.
  • Communicate with customers in writing and by phone.
  • Handle sensitive, emotionally difficult conversations about personal circumstances, mental health and, at times, suicidal thoughts.
  • Assess accounts thoughtfully, balancing commercial needs with the circumstances of vulnerable customers.

Prasības

  • Demonstrated experience supporting vulnerable customers affected by mental or physical health concerns and significant life events.
  • Hands-on experience guiding customers through debt recovery.
  • Sound knowledge of financial products such as term loans and credit cards.
  • Show empathy, attention to detail, professionalism and resilience in sensitive customer conversations.
  • Excellent writing skills, including the ability to compose tailored customer emails.
  • Able to meet deadlines while maintaining compliance and high standards under pressure.
  • Comfortable speaking with customers experiencing acute distress, depression or suicidal thoughts.
  • Able to identify practical ways to use generative AI to simplify daily work and improve productivity.
  • Confident using approved AI tools safely and effectively.
  • Eligible to work in the UK.

Priekšrocības

  • Benefits allowance suited to your personal and family needs.
  • Private medical and dental cover.
  • Health assessments.
  • Access to a digital GP service.
  • Life assurance.
  • Share schemes.
  • Financial coaching.
  • Annual budget for learning and development.
  • Electric car scheme.
  • Cycle-to-work scheme.
  • Season ticket loans.
  • Recognised parental leave policies.
  • Support for fertility treatment and growing your family.
  • Barista coffee at the London office.
  • Subsidised Just Eat lunches.
  • Hybrid work with three days per week in the office.

Saistītās vakances

SMG

Client Executive, Events and Campaigns

SMG
201 – 500 Darbinieki
H1B vīzas sponsorsKonsultācijasLoģistikaMārketings
GBApvienotā Karaliste
33 000 £ / gads
HibrīdiPilna slodzeVidējais līmenisVecākais speciālistsNepieciešamā Valoda: angļuKlientu vadītājsPārdošana

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