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Stryker is a global medical technology company serving the healthcare sector with products designed to support patient care and clinical operations. Its portfolio includes orthopedic implants, surgical equipment, and hospital devices, with operations spanning the Americas, Asia Pacific, Europe, and the Middle East and Africa. The company develops and delivers healthcare solutions for diverse markets, with a focus on improving patient outcomes and healthcare efficiency.
Technical Support Specialist at Stryker (Hybrid, Portage, MI)
Stryker is hiring a hybrid Technical Support Specialist in Portage, Michigan to resolve medical technology product and service issues. The role includes case documentation, service trend analysis, field support, and customer experience improvement.
Description
- Provide prompt, professional technical support by phone and email
- Troubleshoot product and service problems alongside field representatives
- Record service requests, technical findings, and customer interactions
- Keep service records and related documentation aligned with customer agreements and company standards
- Use software systems and technical resources to retrieve product information, manage cases, and resolve issues
- Review service metrics and trends, then recommend ways to improve performance and customer experience
- Support continuous improvement through root cause analysis, problem-solving, and process enhancement
- Develop cross-functional relationships and contribute to team initiatives
- Complete required product training and certifications
- Advance Stryker’s quality standards and commitment to customer satisfaction
Requirements
- At least three years of professional customer support and/or technical support experience
- High school diploma or GED equivalent
- Availability to work flexible hours when required by business needs
- Associate’s or bachelor’s degree preferred
- Three or more years of experience in technical support, equipment service, repair, or a related technical discipline preferred
- Practical experience with hand tools, power tools, and other technical equipment
- Ability to accurately document service work, technical findings, and customer interactions
- Proficiency with computer systems, software applications, and technical documentation tools
- French or Spanish fluency is a plus
- Ability to travel up to 10%
Benefits
- Hybrid work arrangement
- Monday through Friday schedule
- Overtime availability based on business needs
- Product training and certification opportunities
- Equal opportunity employment
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