Sitemate
Sitemate
Sitemate develops cloud-based data capture and information management software for operational teams. Its customizable systems support asset management, fleet tracking, safety and quality processes, and project delivery, helping organizations collect information in the field, manage workflows, and produce clearer reports from a central platform. Mobile access connects field and office teams across construction, infrastructure, energy, logistics, manufacturing, and consulting environments.

SMB Account Manager, London Hybrid

Manage around 200 construction software customers at Sitemate, guiding renewals, account growth and product adoption. Use structured account reviews to uncover workflow needs and support expansion.

Description

  • Oversee a portfolio of approximately 200 small and midsize business customers.
  • Identify and pursue opportunities to expand accounts through upselling and cross-selling.
  • Manage renewal cycles from start to finish, including pricing, negotiations and contracts.
  • Conduct regular account reviews to identify workflow gaps and recommend relevant product uses.
  • Book discovery conversations with customers across the existing portfolio.
  • Work with customer success managers to understand customer context, risks and timing.
  • Prioritize accounts and plan time across expansion and commercial work.
  • Keep CRM records, pipeline updates and forecasts accurate.
  • Collaborate with SMB customer success managers, account executives and product teams.
  • Share feedback about customer needs and product adoption.
  • Use Sitemate’s account management frameworks and playbooks to increase adoption and revenue.

Requirements

  • Prioritize work effectively and manage time well.
  • Have experience in a SaaS sales environment.
  • Welcome feedback and adapt your approach.
  • Collaborate well and work constructively through ideas.
  • Be proficient with Salesforce and Microsoft Office.
  • Have permanent work rights.
  • Be willing to work from the London office at least two days per week.
  • Knowledge of or experience in the built world is a plus.
  • Familiarity with Front, Slack and Loom is a bonus.

Benefits

  • Competitive pay tied to performance.
  • Equity options.
  • 20 days of paid annual leave, plus sick, carer’s and compassionate leave.
  • Parental leave of 16 weeks for primary carers and 6 weeks for secondary carers, including adoption and stillbirth support.
  • Professional development budget and clear career plans.
  • Laptop and home office setup budget.
  • Remote or hybrid work options, with the ability to work from anywhere for several weeks each year.
  • Catered lunches each week.
  • Global company offsites.
  • “Life Story” sessions.
  • London office amenities including a large private outdoor terrace, showers and bike storage.

Related Jobs

CENTURION SEARCH | Cabinet de recrutement

Energy Efficiency Engineer – Hybrid, France

CENTURION SEARCH | Cabinet de recrutement

Develop and safeguard Energy Savings Certificate projects through technical analysis, project sizing, compliance checks, and partner support. Help identify energy-saving opportunities and guide projects from initial needs assessment to completion.

Open