Sitemate операциялық топтарға арналған бұлттық деректерді жинау және ақпаратты басқару бағдарламалық жасақтамасын әзірлейді. Оның бейімделетін жүйелері активтерді басқаруды, автопаркті қадағалауды, қауіпсіздік пен сапа процестерін және жобаларды іске асыруды қолдайды. Бұл шешімдер ұйымдарға нысандарда ақпарат жинауға, жұмыс процестерін басқаруға және орталықтандырылған платформа арқылы түсініктірек есептер жасауға көмектеседі. Мобильді қолжетімділік құрылыс, инфрақұрылым, энергетика, логистика, өндіріс және консалтинг салаларындағы нысан мен кеңсе топтарын байланыстырады.
SMB Account Manager, London Hybrid
Manage around 200 construction software customers at Sitemate, guiding renewals, account growth and product adoption. Use structured account reviews to uncover workflow needs and support expansion.
Сипаттама
- Oversee a portfolio of approximately 200 small and midsize business customers.
- Identify and pursue opportunities to expand accounts through upselling and cross-selling.
- Manage renewal cycles from start to finish, including pricing, negotiations and contracts.
- Conduct regular account reviews to identify workflow gaps and recommend relevant product uses.
- Book discovery conversations with customers across the existing portfolio.
- Work with customer success managers to understand customer context, risks and timing.
- Prioritize accounts and plan time across expansion and commercial work.
- Keep CRM records, pipeline updates and forecasts accurate.
- Collaborate with SMB customer success managers, account executives and product teams.
- Share feedback about customer needs and product adoption.
- Use Sitemate’s account management frameworks and playbooks to increase adoption and revenue.
Талаптар
- Prioritize work effectively and manage time well.
- Have experience in a SaaS sales environment.
- Welcome feedback and adapt your approach.
- Collaborate well and work constructively through ideas.
- Be proficient with Salesforce and Microsoft Office.
- Have permanent work rights.
- Be willing to work from the London office at least two days per week.
- Knowledge of or experience in the built world is a plus.
- Familiarity with Front, Slack and Loom is a bonus.
Артықшылықтар
- Competitive pay tied to performance.
- Equity options.
- 20 days of paid annual leave, plus sick, carer’s and compassionate leave.
- Parental leave of 16 weeks for primary carers and 6 weeks for secondary carers, including adoption and stillbirth support.
- Professional development budget and clear career plans.
- Laptop and home office setup budget.
- Remote or hybrid work options, with the ability to work from anywhere for several weeks each year.
- Catered lunches each week.
- Global company offsites.
- “Life Story” sessions.
- London office amenities including a large private outdoor terrace, showers and bike storage.