Zocdoc is a digital healthcare marketplace that helps patients find doctors and dentists and book appointments online with providers who accept their insurance. Its platform covers specialties such as primary care, dentistry, obstetrics and gynecology, dermatology, and psychiatry, and includes tools for managing appointments and verified patient reviews. Zocdoc also works with health systems and private practices to help patients discover and connect with care. The company facilitates access to healthcare services; it does not provide medical advice.
Senior Site Reliability Engineer at Zocdoc (Remote, New York)
Build observability and resilient infrastructure for Zocdoc’s digital healthcare marketplace. Improve distributed systems, integrations, incident response, and deployment safety.
Description
- Build observability across distributed services and integrations, using metrics, logs, traces, dashboards, alerts, SLIs, and SLOs.
- Improve visibility throughout critical patient and provider workflows.
- Find instrumentation gaps and make dependency health and integration failures easier to identify.
- Develop dependable, repeatable tooling and infrastructure with infrastructure as code, automation, CI/CD, and self-service patterns.
- Work with product engineering teams to assess reliability, scaling, performance, capacity, and failure modes.
- Set actionable alerts and define operational ownership for on-call teams.
- Join the on-call rotation and respond to incidents, serving as incident commander when appropriate.
- See incident follow-up actions through to completion.
- Analyze and tune systems, code, cloud resources, and networks to improve resilience, performance, and efficiency.
- Improve deployment and change-management practices with safeguards, rollback options, and feedback loops.
- Help define platform standards and reusable patterns for containers, service communication, secrets, routing, and production readiness.
Requirements
- Bring at least 5 years supporting consumer-facing web applications, APIs, or distributed production systems in Site Reliability, Production, Platform Engineering, or a related role.
- Have at least 2 years of on-call experience in a 24/7 cloud production environment, including incident response and lasting remediation.
- Have substantial experience operating systems with numerous integrations, services, dependencies, or external APIs, and understand their reliability implications.
- Show experience developing or improving observability, including metrics, structured logs, distributed tracing, dashboards, alerting, SLIs, SLOs, and error budgets.
- Have at least 2 years managing and supporting modern cloud infrastructure, preferably AWS, and container technologies such as Docker or Kubernetes.
- Be proficient in Python, Go, Ruby, Java, or a similar language, and able to read and troubleshoot application code.
- Have experience with infrastructure as code and automated delivery, using tools such as Terraform, OpenTofu, CloudFormation, GitHub Actions, GitOps, or equivalents.
- Have experience with edge and service networking, such as load balancers, reverse proxies, ingress controllers, web application firewalls, routing, rate limiting, or circuit breaking.
- Understand core networking protocols and concepts, including TCP/IP, HTTP/HTTPS, TLS, DNS, and NTP.
- Communicate clearly in writing and conversation, explaining operational risk, incident findings, and technical tradeoffs to engineers and partners.
- Experience with sensitive data, privacy or compliance requirements, or regulated production environments is a plus, not a requirement.
Benefits
- Flexible work environment based in NYC.
- Unlimited vacation.
- Employee health benefit options, including medical, dental, and vision, are fully paid.
- 401(k) with an employer-funded match.
- Corporate wellness program through Wellhub.
- Sabbatical leave for employees with at least 5 years of service.
- Paid parental leave and fertility and family-planning reimbursement.
- Cell phone reimbursement.
- Employee Resource Groups and ZocClubs that support community and belonging.