GitLab
GitLab
GitLab develops an AI-powered DevSecOps platform that brings software development, security, and operations together in one environment. Its products support source code management, AI-assisted development, CI/CD automation, compliance, and vulnerability management across the software delivery lifecycle. GitLab serves organizations looking to coordinate engineering, security, and operations workflows while delivering software more efficiently. Job seekers exploring roles at GitLab may find opportunities connected to software engineering, cloud infrastructure, cybersecurity, artificial intelligence, product development, and other functions supporting its unified platform.

Senior Manager, Customer Success Architects - Singapore Remote

Lead GitLab’s Asia Pacific Customer Success Architects and Managers from Singapore in a remote role. Drive customer adoption, measurable outcomes, and trusted partnerships for GitLab’s DevSecOps platform.

Description

  • Lead Customer Success Architects and Managers responsible for adoption, account health, customer satisfaction, and advocacy
  • Ensure Success package entitlements are delivered and increase customer value through usage and consumption
  • Coach team members through feedback, development support, and career-growth discussions
  • Partner with the Senior Director of Customer Experience APJ and Sales stakeholders to establish goals, responsibilities, and priorities
  • Oversee resource assignments, staffing levels, and hiring activities
  • Build senior-level customer relationships and trusted-advisor partnerships
  • Work with Sales, Product Management, Engineering, Professional Services, Renewals, and other internal teams
  • Support customers through escalations and coordinate effective responses
  • Enhance team processes and tools while overseeing initiatives connected to objectives and key results
  • Manage an Asia Pacific team while collaborating asynchronously with stakeholders across regions

Requirements

  • Experience leading customer-facing delivery teams in software, technology, consulting, sales, or customer success, preferably within DevOps or a related field
  • Ability to guide teams through software adoption and customer relationships spanning onboarding, adoption, business reviews, and renewals
  • Knowledge of software development lifecycle practices, related tools, and agile or DevOps methods
  • Familiarity with Kubernetes, Docker, SAST, DAST, AWS, Google Cloud Platform, or Microsoft Azure
  • Ability to turn strategy into clear initiatives, coordinate execution, and track delivery across competing priorities
  • Experience leading distributed teams across regions, cultures, and lines of business
  • Ability to work effectively with senior executives and external stakeholders
  • Willingness to travel occasionally for customer meetings and team events
  • Strong communication, coaching, feedback, delegation, planning, and process-improvement skills
  • Ability to connect technical concepts to business value and collaborate across functions

Benefits

  • Benefits supporting health, finances, and overall well-being
  • Flexible paid time off
  • Team Member Resource Groups
  • Equity compensation and an Employee Stock Purchase Plan
  • Growth and Development Fund
  • Parental leave

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