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Auris Practice Solutions, LLC
Auris Practice Solutions, LLC
ConsultingHealthcareLogistics
Auris Practice Solutions, LLC is a healthcare services company that helps ear, nose, and throat practices build and manage audiology capabilities through a partnership model. Its MaestroAuD™ program connects ENT clinics with a nationwide network of licensed audiologists, supporting patient-centered hearing care while addressing staffing gaps, streamlining department operations, and reducing administrative workload. The company also works with practices to strengthen audiology revenue and improve the overall efficiency of their clinical services.
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Senior Manager, Clinical Implementation & Partner Success (Remote)

Lead clinical implementation, go-live training, and partner success for Auris Practice Solutions’ audiology services. Oversee onboarding, workflows, KPIs, and relationships with healthcare practices.

USUnited States
$75,000 – $90,000 / year
RemoteFull-timeSeniorEnglish RequiredCustomer SuccessCustomer Success Manager
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Description

  • Own Clinical Operations throughout the partner lifecycle, from discovery and implementation through go-live and ongoing support
  • Join discovery calls with prospective practices to assess structure, staffing, patient demand, workflows, technology, and implementation needs
  • Advise on integrating Auris service models and identify workflow, staffing, scheduling, and training requirements
  • Support prospective partner recruitment and development through outreach, relationship building, and follow-up
  • Record and communicate discovery findings, risks, and next steps
  • Lead Clinical Operations activities for new partner clinic implementations, including kickoffs and recurring cross-functional meetings
  • Create and manage onboarding and training schedules for remote audiologists, Clinical Assistants, and other clinic staff
  • Monitor Clinical Operations deliverables and coordinate follow-up or escalation for readiness risks, delays, and barriers
  • Participate in clinical personnel interviews and selection while providing structured onboarding and readiness feedback
  • Create individualized onboarding plans and track e-learning, shadowing, simulation, and validation activities
  • Coordinate remote audiologist schedules in MaestroFusion™ and other scheduling platforms
  • Deliver and facilitate approved virtual and onsite training programs
  • Facilitate Clinical Assistant skills validation and simulation sessions with remote audiologists
  • Lead onsite training, workflow validation, and the operational aspects of go-live
  • Recommend implementation readiness decisions to the Vice President of Clinical Operations
  • Act as the Clinical Operations contact for assigned partner practices
  • Contribute to recurring business reviews and prepare or support Clinical Operations, utilization, and KPI reporting
  • Set operational and service KPIs with clinic leadership, establish benchmarks or targets, and monitor results
  • Support continuing education, refresher training, and regular Clinical Operations check-ins
  • Complete assigned workflow, documentation, implementation, and quality audits
  • Work cross-functionally with Operations, Credentialing, Licensing, Human Resources, Information Technology, Scheduling, and Sales/Business Development
  • Prepare or update procedures, checklists, and implementation tools for approval

Requirements

  • At least seven years of progressive experience in healthcare operations, practice administration, clinical operations, healthcare implementation, training, partner management, or a related discipline
  • Proven ability to lead teams, workflows, or complex initiatives involving multiple stakeholders
  • Background in healthcare or practice operations, including workflow design, process improvement, staff leadership, implementation, onboarding, training, or readiness work
  • Experience collaborating directly with healthcare leaders, clinicians, and frontline personnel
  • Ability to manage multiple concurrent priorities, projects, stakeholders, and deadlines
  • Experience using operational or clinical performance data to create, track, and communicate KPIs with practice or healthcare leaders
  • Working knowledge of HIPAA and patient privacy obligations in clinical or telehealth environments
  • Strong writing, communication, facilitation, presentation, relationship management, and documentation skills, with reliable follow-through
  • Proficiency with Microsoft Office, videoconferencing tools, learning management systems, project-tracking platforms, and electronic clinical systems
  • Willingness and ability to travel about 40% of the time, including overnight trips
  • Valid driver's license required
  • Preferred: bachelor's or advanced degree in healthcare administration, business, clinical operations, audiology, education, or a related field, or an equivalent combination of education and experience
  • Preferred experience as a practice administrator, practice manager, or healthcare operations leader in a physician practice or multisite healthcare organization
  • Preferred experience in ENT, audiology, hearing healthcare, telehealth, remote care, or another specialty-practice setting
  • Preferred experience with new clinic launches, service-line implementations, practice integrations, or healthcare technology adoption
  • Preferred Doctor of Audiology degree, audiology license, or clinical audiology experience

Benefits

  • Bonuses tied to signing new partner practices, expanding hours and locations with existing partners, and achieving goals
  • 401(k) plan
  • Paid time off
  • Holiday pay
  • Qualified Small Employer Health Reimbursement Arrangement (QSEHRA) to help cover individual health insurance premiums and eligible medical expenses
  • Remote home office with reliable high-speed internet and a private workspace
  • Reasonable accommodations for qualified individuals with disabilities

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