LogoFresh Jobs Ahead
Park Place Technologies
Park Place Technologies
1,001 – 5,000 Employees
H1B Visa SponsorConsultingLogisticsManufacturing
Park Place Technologies helps enterprise organizations maintain, monitor, and modernize IT infrastructure beyond the support offered by original equipment manufacturers. Its services cover third-party hardware maintenance, software technical support, managed infrastructure, IT consulting, and data center solutions for servers, storage, networking, and hyperconverged systems. Through Curvature, the company supplies new and pre-owned hardware, while Entuity provides infrastructure monitoring and ParkView supports visibility across infrastructure operations. Park Place also applies L1–L3 engineering expertise, global logistics, and liquid-cooling technologies to help customers control costs, improve uptime, and manage complex data center environments. Its teams work across consulting, logistics, manufacturing, engineering, and enterprise technology services.
LinkedIn
Company Jobs

Senior Field Service Engineer Taiwan Hybrid

Senior Field Service Engineer supporting Park Place Technologies customers across Taiwan. Diagnose and repair OEM data-center hardware onsite, with travel of up to 75% across an assigned territory.

TWTaiwanHybridFull-timeSeniorLeadEnglish RequiredField Engineer

Description

  • Deliver onsite diagnostic and analytical support to customers across an assigned territory or account
  • Respond to system failures through hardware servicing, testing, diagnostics, and systems analysis
  • Service hardware, storage-area networks, and system configurations across multiple OEM product lines
  • Provide 24/7 customer issue response and join the After Hours Support Team when assigned
  • Deliver timely, professional, and effective onsite technical support
  • Analyze problems remotely before site visits and identify required parts and documentation
  • Complete cost-effective repairs while maintaining professional customer relationships
  • Keep customers and the support center informed during repairs and delays
  • Review software and hardware error logs using diagnostic, troubleshooting, and operating-system analysis
  • Diagnose and repair hardware, storage-area network, configuration, and compatibility issues
  • Use remote connection tools for diagnosis, repairs, and configuration updates
  • Follow customer-specific repair procedures and evaluate current and future support needs
  • Identify required parts and quantities, return faulty or surplus items, and maintain accurate inventory records
  • Complete audit documentation, email responses, timesheets, and expense reports
  • Attend team meetings and log activities in the Field Point time-reporting utility
  • Handle additional duties as assigned

Requirements

  • At least seven years of experience working specifically with OEM data-center hardware
  • Previous field-service experience
  • Strong technical aptitude
  • Ability to understand different OEM equipment and learn new products and concepts
  • Ability to work extended or unusual hours, remain effective, and participate in 24/7 on-call coverage
  • Demonstrated customer-service experience and a customer-first approach
  • Ability to work independently while showing leadership and collaborating effectively
  • CompTIA A+ and Server+ certifications
  • Valid driver’s license and a driving record appropriate for the position’s travel requirements
  • Ability to take on-call assignments and respond according to service-level agreements within the assigned territory
  • Ability to maintain the regular hours required for site-specific assignments
  • Ability to lift 50 pounds, stand and walk for extended periods, and reach, bend, squat, stoop, and pull equipment and supplies
  • Ability to perform active physical work, including walking, standing, squatting, bending, and driving for more than half the workday
  • Potential ability to work at heights, including using ladders
  • Ability to pass customer background checks and Park Place Technologies pre-employment screenings
  • High school diploma required
  • Ability to travel to client sites up to 75% of the time within a defined territory, including drives of more than four hours each way
  • Preferred: relevant certifications and OEM hardware certifications from vendors such as Dell, IBM, or HP
  • Preferred: bachelor’s degree in a related field or equivalent experience

Benefits

  • No specific benefits or additional compensation are stated
  • Full-time employment

Related Jobs