MDS Group
MDS Group
1,001 – 5,000 Employees
ConsultingInsuranceLogistics
MDS Group is a multinational insurance broker and risk-management advisory firm serving businesses and individuals across Brazil, Portugal, Angola, Mozambique, Chile and Spain. With more than 35 years of experience, the company provides corporate and personal insurance, reinsurance, claims support and specialized risk consulting. Its digital platforms, Proximity and Health Link, support insurance and employee health management. MDS Group is part of the Ardonagh Group and combines brokerage expertise with tailored coverage and strategic risk guidance.

Senior Benefits Relationship Analyst

Senior analyst role supporting insurance and employee-benefits clients at MDS Brasil. Responsibilities include coverage inquiries, reimbursement support, market studies, and claims-ratio reporting.

Description

  • Manage a portfolio of complex clients through in-person, telephone, and digital support, delivering timely and accurate assistance tailored to their needs.
  • Provide attentive customer service by clarifying questions and explaining coverage procedures for insurable and non-insurable benefits.
  • Assist clients with reimbursement requests and estimates, including expenses for care received outside the accredited provider network.
  • Conduct market-study activities by collecting information for quotation forms and identifying suitable terms and options within renewal deadlines.
  • Create reports and presentations on claims-ratio indicators through quantitative and qualitative analysis of policy data.
  • Map processes and review procedures and workflows to identify improvements that strengthen customer service.
  • Complete other role-related duties as required, supported by training, professional development, and guidance from the immediate manager.

Requirements

  • Bachelor’s degree in Business Administration, Human Resources Management, or a related discipline.
  • Intermediate Microsoft Excel proficiency.
  • Insurance-industry experience with health and dental products, plus knowledge of current ANS regulations.
  • Customer focus, professionalism, collaboration, innovation, organization, resilience, logical reasoning, and assertive communication.

Benefits

  • Health and dental insurance
  • Life insurance
  • Meal voucher
  • Transportation allowance
  • Profit-sharing bonus (PLR)
  • Wellhub
  • Wellz
  • Extended maternity and paternity leave
  • Apoio Pass for you and your dependents
  • Day off
  • Discounts on personal insurance policies, including auto, life, home, travel, and other coverage

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