dentsu Austria
dentsu Austria
51 – 200 Employees
EnterpriseMarketingMedia
dentsu Austria is the Austrian arm of the global Dentsu Group, helping organizations address business transformation, marketing, and sustainable growth. Its work combines research, analysis, media expertise, and integrated solutions to help brands navigate changing markets and create meaningful experiences. As part of an international network, dentsu Austria brings together perspectives across marketing, media, and enterprise services to turn complex challenges into practical opportunities for clients, their audiences, and society.

Senior Alliance Solutions Architect – Salesforce & AI (Remote, Maryland)

Lead Salesforce alliance strategy and customer experience solutioning for Merkle, a global experience transformation agency. Shape pre-sales opportunities, executive relationships, and AI-driven offerings across Salesforce-powered experiences.

Description

  • Develop joint go-to-market strategies with Salesforce stakeholders and Merkle growth teams, covering solution positioning and growth initiatives
  • Lead executive client and prospect discussions on customer experience transformation, AI, automation, loyalty, CRM modernization, and cross-cloud solutions
  • Advise on early sales-cycle opportunities from discovery and qualification through proposals and client presentations
  • Build strategic relationships with Salesforce, Merkle capability teams, and key client stakeholders
  • Create solution narratives, offerings, accelerators, industry positioning, and thought leadership for Salesforce-powered customer experiences
  • Deliver demonstrations, solution walkthroughs, and presentations that connect technology capabilities with business outcomes
  • Partner with data, experience, technology, and industry teams to architect integrated customer experience solutions
  • Support Salesforce alliance growth through pipeline influence, account expansion, and strategic opportunity development
  • Strengthen Merkle’s AI and Salesforce positioning through marketplace engagement, executive relationship development, enablement, and joint marketing
  • Advance innovation in Agentforce, AI-powered experiences, automation, Data Cloud, and connected customer ecosystems
  • Support growth across existing client relationships and identify new client opportunities
  • Develop scalable solution narratives and offerings for client acquisition and account expansion
  • Guide strategic opportunities without owning delivery execution

Requirements

  • At least 15 years of experience in solution architecture, consulting, alliance management, pre-sales engineering, digital transformation, or client-facing technology leadership
  • Deep expertise in the Salesforce ecosystem, including Salesforce Core and customer experience capabilities
  • Experience with AI, agentic business transformation, and business process automation
  • Experience creating and executing joint go-to-market programs with Salesforce or another major enterprise technology provider
  • Ability to engage executive stakeholders while maintaining credibility with technical and delivery teams
  • Proven ability to translate business objectives into technology solutions and measurable outcomes
  • Ability to design, configure, and demonstrate Salesforce-based solutions for clients
  • Track record supporting new business development, account growth, strategic pursuits, or complex client initiatives
  • Excellent communication, storytelling, and presentation skills, including the ability to explain complex technical concepts clearly
  • Salesforce certifications and practical platform experience
  • Experience with Salesforce Data Cloud, Agentforce, AI Cloud, Loyalty Cloud, Marketing Cloud, Service Cloud, and related technologies
  • Familiarity with MuleSoft, middleware, APIs, integrations, and enterprise architecture principles
  • Background in a consulting firm, agency, systems integrator, or enterprise technology organization
  • Understanding of customer data, personalization, journey orchestration, loyalty, CRM, and customer engagement platforms
  • Exposure to complementary customer experience ecosystems such as Adobe, Microsoft, or related enterprise technology platforms

Benefits

  • Medical, vision, and dental insurance
  • Life insurance
  • Short- and long-term disability insurance
  • 401(k) plan
  • Flexible paid time off
  • At least 15 paid holidays per year
  • Paid sick and safe leave
  • Paid parental leave
  • Eligibility for discretionary incentive compensation

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