Globalfy is a consulting and technology company serving entrepreneurs who live outside the United States and want to establish and operate U.S. businesses. Its online platform brings together company formation for LLCs and C corporations, registered-agent services, U.S. business addresses and virtual mail, partner-enabled bank account setup, bookkeeping, tax filing support, and compliance reminders. A centralized dashboard helps global founders manage documents, deadlines, and banking connections, while multilingual human assistance supports them throughout the process. The company operates across consulting, SaaS, and business services related to international company administration.
Sales Operations Analyst – Brazil Remote
Manage HubSpot leads and AI-assisted sales conversations for Globalfy, identifying opportunities, improving lead routing, and strengthening sales automation.
Description
- Review inbound lead conversations with Jessica, Globalfy’s AI sales agent
- Spot buying signals, high-intent prospects, valuable opportunities, and cases needing human review
- Escalate qualified and urgent opportunities to the Sales team
- Assign leads to the right salesperson using language, geography, customer profile, opportunity type, and ownership rules
- Monitor HubSpot for leads and opportunities that need action
- Protect opportunities from delays, routing errors, missing information, and AI limitations
- Assess the quality of Marketing-generated MQLs
- Share feedback with Marketing on lead quality, sources, campaigns, recurring patterns, and conversion potential
- Find instances where Jessica missed buying signals, misunderstood leads, failed to gather information, or escalated late
- Deliver structured feedback to the AI-agent development team
- Analyze recurring patterns, objections, questions, and issues across lead conversations
- Improve qualification standards, prompts, routing rules, workflows, and sales processes
- Keep HubSpot records accurate and CRM data well maintained
- Use HubSpot lists, filters, properties, tasks, workflows, reports, and related tools to monitor and prioritize leads
- Apply ChatGPT and other AI tools to analyze conversations, classify leads, detect patterns, summarize information, and improve productivity
- Reduce repetitive work through AI, automation, filters, workflows, and process improvements
- Work closely each day with Sales, Marketing, and AI-agent teams
Requirements
- Practical experience in sales, pre-sales, SDR or BDR work, inside sales, e-commerce sales, sales operations, or another commercial setting
- Strong grasp of sales funnels, including leads, MQLs, qualification, opportunities, follow-ups, pipeline stages, and conversion
- Hands-on experience with HubSpot in a sales environment
- Ability to organize and manage large volumes of leads, conversations, activities, and CRM data
- Strong analytical and critical-thinking abilities
- Ability to identify buying signals and judge when Sales should assume responsibility
- Careful attention to detail while maintaining pace
- Strong urgency and personal ownership
- Consistent adherence to lead-routing rules and operational procedures
- Strong technical aptitude and ability to learn new systems quickly
- Experience using ChatGPT or other AI tools as part of daily work
- Strong written communication skills
- Professional fluency in Portuguese
- Availability Monday–Friday, 9:00 am–5:00 pm EST, adjusted for U.S. daylight saving time
- Vendor or contractor engagement
Benefits
- Inclusive, fast-moving work environment
- Opportunities for learning, growth, and professional development
- Benefits package designed to support well-being and professional development
- Full-time remote work from Brazil