Database Administration Coordinator, ITIL Change Management
Marsh McLennan
Coordinate ITIL database change management at Marsh McLennan, handling requests, reviews, reporting, scheduling, and service governance.
Open
Viseven is a B2B digital marketing and marketing technology company serving the pharmaceutical and life sciences sectors. Its offerings include AI-powered content management, omnichannel marketing services, modular content solutions, and professional services designed to support healthcare communication. Viseven works with pharmaceutical, biotech, healthcare, and medical device organizations to create scalable digital content experiences that strengthen engagement with healthcare professionals and improve patient awareness. Founded in 2012, the company has a global team of more than 700 professionals.
Remote Pharma MarTech Account Manager in Malaysia at Viseven
Lead APAC account growth for Viseven, a B2B MarTech provider serving pharmaceutical and life sciences organizations. Manage enterprise relationships, digital solutions, and the complete sales cycle.
Description
- Grow business across the assigned APAC territory
- Manage the complete sales cycle, from prospect identification and acquisition through closing
- Expand and scale existing customer accounts
- Build trusted relationships with decision-makers and key stakeholders
- Serve as a strategic advisor by recommending solutions from Viseven’s portfolio
- Create and execute account plans focused on growth, upselling, and expansion
- Oversee account profitability, budgeting, and financial performance
- Lead portfolio initiatives and related projects
- Coordinate communication among customers, regional teams, and internal functions
- Track solution and service adoption, remove blockers, and improve outcomes
- Maintain customer satisfaction through engagement, issue resolution, and expectation management
- Lead customer meetings and present Viseven solutions
- Partner with Sales and Delivery on opportunities, onboarding, and execution
- Increase Viseven’s network and visibility across regional organizations
- Coordinate digital projects and client solutions with support from technical teams
- Identify account expansion opportunities across divisions and clusters
- Design scalable onboarding processes for strategic accounts
- Research the market and uncover new sales opportunities
- Introduce improvements to workflows and processes
- Document procedures and maintain sales department records
Requirements
- Based in the APAC region
- Native or fluent Japanese and English proficiency
- At least 5 years of experience in B2B Account Management, Customer Success, or Sales
- Experience with SaaS, MarTech, or enterprise software is preferred
- Demonstrated success managing enterprise client portfolios, including account budgets and P&L
- Strong client engagement skills at both strategic and operational levels
- Capability in project and account management
- Excellent communication and relationship-building abilities
- Knowledge of the pharmaceutical industry and digital transformation trends is advantageous
- Professional experience with the Japanese market is required
- Ability to interpret data, KPIs, and market trends
- Experience using CRM platforms such as Salesforce or equivalent, plus forecasting tools
- Proactive, curious, and committed to continuous learning
- Adaptable and comfortable working through change
- Clear, empathetic communicator who listens actively
- Effective collaborator across business functions
- Comfortable giving and receiving feedback
- Able to manage complexity, resolve conflict, and keep work moving
Benefits
- Performance-based compensation with career development reviews
- Professional growth and career advancement opportunities
- Paid time off of 18 business days annually, increasing to 20 days after two years of service
- Four days of non-documented sick leave per year
- Twenty days of documented sick leave per year
- Three paid family-leave days per event for marriage, childbirth, or bereavement
- Comprehensive medical insurance
- English-language courses
- Opportunities to participate in forums and conferences
- Regular team-building activities and corporate events
- Remote work option
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