Marsh McLennan
Marsh McLennan
Marsh McLennan is a global professional services firm working across risk, strategy, and people-related advisory services. Its businesses include Marsh, which provides insurance brokerage and risk management; Guy Carpenter, focused on reinsurance and capital strategies; Mercer, serving clients in health, wealth, and career consulting; and Oliver Wyman, specializing in strategy, economics, and brand consulting. With a workforce of more than 85,000 employees worldwide, Marsh McLennan brings together expertise across finance, consulting, marketing, and related professional services. The company’s hiring landscape spans roles supporting client advisory, risk analysis, business strategy, consulting, and operational teams across its four businesses.

Database Administration Coordinator, ITIL Change Management

Coordinate ITIL database change management at Marsh McLennan, handling requests, reviews, reporting, scheduling, and service governance.

Description

  • Oversee change requests from initiation through closure.
  • Check requests for completeness and compliance.
  • Track database change requests through their full lifecycle.
  • Coordinate change updates and reviews with requesters and relevant teams.
  • Create and maintain change management reports.
  • Classify, prioritize, and schedule changes appropriately.
  • Help strengthen IT Service Management practices and governance routines.
  • Support service availability and change process improvements within the Database Production Services team.

Requirements

  • At least three years of experience with ITIL change management processes.
  • Able to work flexible shifts, preferably covering EMEA or UK hours.
  • Familiarity with ITIL Service Management or comparable processes and methods.
  • ITIL Foundation certification.
  • Solid experience supporting applications, databases, or related technologies.

Benefits

  • Hybrid work with flexibility to work remotely and collaborate in the office.
  • Professional development benefits.
  • A diverse, inclusive, and flexible workplace.

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