Gea Internacional
Gea Internacional
1,001 – 5,000 Employees
ConsultingLogisticsSaaS
Gea Internacional is a technology-driven service company focused on omnichannel contact center operations and coordinated service management. It supports enterprises in financial services, insurance, retail, and telecommunications through digital platforms and intelligent workflows, including AI-powered chatbots and automated provider coordination. Its teams work to improve response times, monitor service quality, and design tailored programs that strengthen customer experiences and create value for business partners. The company’s work spans consulting, logistics, and SaaS, with hiring relevant to professionals interested in customer operations, service technology, process coordination, and enterprise solutions.

Remote Customer Retention Advisor – Afternoon Shift

Work remotely with customers in Peru who want to switch mobile providers, offering alternatives to help them stay with CLARO. The role includes customer inquiries and training Monday through Saturday, from noon to 8:00 p.m.

Description

  • Contact customers who plan to transfer their mobile number to another provider.
  • Offer options that encourage customers to stay with CLARO.
  • Respond to customer inquiries.
  • Attend training Monday through Saturday, from 12:00 p.m. to 8:00 p.m.

Requirements

  • Be at least 18 years old.
  • Have completed secondary school.
  • Have at least three months of experience in customer service, sales, or a related field.
  • Have a laptop or computer.
  • Use Windows 11.
  • Have a wired internet connection connected directly by network cable.
  • Have a USB headset.

Benefits

  • Variable bonus of up to S/ 300.
  • Welcome bonus of S/ 100.
  • Retention bonus of S/ 200: S/ 100 in December and S/ 100 in January, subject to perfect attendance.
  • Training pay of S/ 390, paid at S/ 30 per day.
  • Fully virtual training.
  • Option to work from home remotely.

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