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ADTRAV Travel Management
ADTRAV Travel Management
201 – 500 Employees
ConsultingLogisticsTravel
ADTRAV Travel Management combines corporate travel technology with expert travel services for business and government organizations. Its platform supports lodging, events, and global travel programs, while experienced travel agents provide around-the-clock assistance and practical guidance. The company also offers consulting services designed to help organizations manage their travel programs and improve the traveler experience.
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Remote Configuration Analyst – ADTRAV Travel Management

Configure and support travel booking, meetings, and travel-management platforms for ADTRAV in a remote role. Apply expertise in Concur, Sabre, Cvent, and related systems to support client implementations, troubleshooting, and system improvements.

USUnited States
$70,000 – $75,000 / year
RemoteFull-timeMiddleSeniorEnglish RequiredAnalyst

Description

  • Design and maintain ADTRAV and third-party platforms, including RezDesk, Concur, Deem, Cytric, GetThere, and Cvent
  • Act as a subject-matter expert during client implementations, including meeting implementations
  • Configure and customize new accounts while accurately implementing customer requirements
  • Set up online booking and meetings tools, profile systems, mobile applications, and proprietary internal products
  • Evaluate proposed product-design changes and improve the user experience
  • Help prioritize the configuration administration workload
  • Investigate escalated online issues through troubleshooting, research, and diagnosis
  • Identify system improvements and support configuration change requests
  • Coordinate communication among management, development teams, and customers
  • Conduct site demonstrations or training when needed
  • Manage and resolve cases in JIRA
  • Develop and execute test plans
  • Maintain current knowledge of information technology, emerging trends, and company applications
  • Take part in continuing professional development and training
  • Build expertise in ADTRAV software, the travel industry, and the customer base
  • Represent ADTRAV by maintaining constructive relationships with employees, clients, vendors, partners, and stakeholders
  • Comply with company policies, procedures, and confidentiality standards
  • Handle other assigned duties and responsibilities

Requirements

  • A bachelor’s degree in business or a related field, or equivalent experience, is required
  • At least three years of travel industry experience is required
  • More than five years of experience with Concur and Sabre
  • At least two years of experience with Deem, Cytric, and GetThere
  • Experience with Cvent, Amadeus, and mobile products is preferred
  • Experience writing PNR Editor strings is required
  • Cvent configuration or online booking tool certifications are a plus
  • Ability to analyze and interpret complex information from multiple sources
  • Strong troubleshooting and problem-solving capabilities
  • Ability to explain complex technical concepts to non-technical audiences
  • Experience using issue-tracking systems such as Jira
  • Excellent spoken and written English communication skills
  • Strong business writing skills
  • Highly organized and self-directed, with the ability to manage multiple priorities with minimal supervision
  • Consistent attention to detail and accuracy
  • Strong analytical, problem-solving, and critical-thinking skills
  • Excellent time-management and organizational skills
  • Ability to work remotely while meeting company home-office and productivity requirements
  • Ability to sit and work at a computer for extended periods
  • Ability to protect confidential company and client information
  • Ability to successfully complete a credit, criminal, and/or employment-reference background check
  • Ability to successfully complete a government clearance process when required

Benefits

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Disability insurance
  • Flexible Spending Accounts
  • 401(k) plan
  • Paid time off
  • Remote work arrangement

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