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Honeydew Health
Honeydew Health
11 – 50 Employees
HealthcareHealthcare InsuranceRetail
Honeydew Health is a healthcare telehealth platform focused on making dermatological care more accessible online. The company connects patients with licensed dermatology providers through virtual consultations for common skin concerns such as acne and eczema. Care may include personalized treatment plans, prescription medications, topical therapies, and ongoing support, with a convenient digital experience that includes same-day appointments and free prescription shipping.
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Remote Care Coordinator at Honeydew Health

Guide patients through Honeydew Health’s digital dermatology platform as a Care Coordinator. Provide chat-based support, coordinate treatments, and resolve pharmacy and laboratory issues.

USUnited StatesALAlabamaAZArizonaCTConnecticutFLFloridaIDIdahoLALouisianaMDMarylandMIMichiganMSMississippiMOMissouriNJNew JerseyNYNew YorkNCNorth CarolinaOHOhioPAPennsylvaniaSCSouth CarolinaTXTexasUTUtahVAVirginiaWAWashingtonWIWisconsin
$21 – $24 / hour
RemoteFull-timeJuniorMiddleNo degree requiredEnglish RequiredCare CoordinatorGeneral

Description

  • Manage an assigned patient caseload through the app, delivering clear, warm, and professional written support
  • Meet response-time and quality targets while consistently adhering to service-level agreements
  • Anticipate patient needs and resolve concerns efficiently, minimizing the number of required interactions
  • Work with pharmacies and laboratories by phone to address prescription, insurance, and delivery issues
  • Coordinate with dermatology providers when needed to keep patient care plans progressing
  • Keep patient records accurate, complete, and up to date
  • Track patient progress through ongoing messaging, remove care barriers, and acknowledge positive outcomes
  • Provide feedback on workflows and emerging patient trends to strengthen care delivery
  • Reply to patients within four hours during scheduled working hours

Requirements

  • Bring at least two years of experience in chat-based care coordination, care specialization, or a comparable written-support role; phone-only experience does not qualify
  • Work effectively in a fast-moving environment guided by performance metrics and defined service-level agreements
  • Adapt comfortably to uncertainty and changing priorities
  • Demonstrate outstanding written communication that is consistently clear, warm, and professional
  • Type at a minimum speed of 40 words per minute
  • Be available for full-time work from the first day, totaling 40 hours across five days within a 9:00 AM–7:00 PM ET schedule
  • Use a Mac or PC laptop or desktop; phones, Chromebooks, and iPads are not supported
  • Have dependable internet access and a private workspace suitable for HIPAA-compliant work
  • Work independently while responding constructively to feedback
  • Hold a high school diploma or equivalent
  • Be authorized to work for any employer in the United States
  • Understand that this position does not offer visa sponsorship
  • Reside in Alabama, Arizona, Connecticut, the District of Columbia, Florida, Georgia, Idaho, Louisiana, Maryland, Michigan, Missouri, Mississippi, New Jersey, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Texas, Utah, Virginia, Washington, or Wisconsin
  • Healthcare or digital health startup experience is preferred
  • Healthcare or clinical support experience is preferred, particularly familiarity with pharmacies, laboratories, or insurance
  • Experience using Slack, Zoom, and Google Workspace is preferred

Benefits

  • Work entirely remotely
  • Opportunities for growth within the company
  • Health, vision, and dental insurance
  • 401(k) plan with company matching
  • Memberships with One Medical, Kindbody, Talkspace, and HealthAdvocate
  • Unlimited time off
  • Monthly technology stipend of $100
  • Complimentary Honeydew membership
  • Direct access to new dermatology treatments
  • 20% discount on Honeydew products
  • Peer recognition through Motivosity

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