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Tia
201 – 500 Employees
H1B Visa SponsorConsultingHealthcareHealthcare Insurance
Tia is a women’s healthcare provider that combines in-person and virtual care across primary care, gynecology, mental health, acupuncture, skin care, and related services. Its holistic, patient-centered model brings together providers including OB/GYNs, nurse practitioners, and acupuncturists to support women’s physical and mental health throughout their care journeys. Tia also works with health systems to broaden access and shapes its care around patients’ varied cultural and socioeconomic needs.
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Remote Billing Care Coordinator at Tia

Support Tia members with complex billing and insurance concerns through phone and chat interactions. Investigate cases, document resolutions, and escalate issues as needed.

USUnited States
$20 – $22 / hour
RemoteFull-timeJuniorNo degree requiredEnglish RequiredBilling CoordinatorGeneral

Description

  • Manage inbound billing calls, escalations, and urgent member requests with accuracy, empathy, and professionalism.
  • Investigate and resolve insurance denials, payment discrepancies, patient balances, and other complex billing questions.
  • Collaborate with Revenue Cycle Management specialists, Billing Success Coordinators, and support teams on complex cases and effective handoffs.
  • Document calls, cases, actions, and follow-up requirements accurately under HIPAA and internal compliance standards.
  • Apply escalation procedures to resolve cases, communicate outcomes clearly, or route them to the appropriate team.
  • Explain billing options clearly and compassionately so members feel informed and supported throughout the resolution process.
  • Recognize recurring billing problems, workflow gaps, and member pain points, then share findings to improve the billing experience.

Requirements

  • At least one year of experience in billing support, revenue cycle operations, patient or member services, customer support, or another high-touch service role.
  • Able to manage live phone conversations, escalations, and sensitive issues with empathy and professionalism.
  • Highly detail-oriented, with consistent documentation and follow-through habits.
  • Able to investigate issues, use established workflows, and manage cases through completion.
  • Strong written and verbal communication skills.
  • Comfortable working with billing platforms, ticketing and phone systems, Google Workspace, or comparable tools.
  • Available to work full-time weekday hours.
  • Healthcare billing, insurance, claims, revenue cycle, or patient financial services experience is preferred.
  • Experience handling insurance denials, payment discrepancies, or patient billing disputes is preferred.
  • Familiarity with HIPAA, payer processes, patient billing, or healthcare compliance standards is preferred.
  • Experience with shared queues, escalated support processes, or distributed support teams is preferred.

Benefits

  • Benefits eligibility follows Tia’s benefit plans and applicable eligibility requirements.
  • Opportunity to contribute to the development and growth of a new women’s healthcare model.
  • Mission-focused workplace working to improve care for women throughout different life stages.
  • Collaborative team dedicated to the patient and provider experience.
  • Remote work arrangement.
  • Company and team off-sites may be available or required.

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