Mars Customer Manager, Wegmans Account, Illinois Remote
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Thermo Fisher Scientific develops and delivers technologies, laboratory products, and pharmaceutical services that support scientific research and healthcare. Its work spans life sciences research, analytical problem-solving, laboratory productivity, diagnostics, and the development and manufacturing of therapies. The company serves customers through a global team and a portfolio of brands including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD. Its careers encompass the scientific, healthcare, manufacturing, logistics, and service operations behind these offerings.
Remote Account Manager, Immunodiagnostics – UK
Lead Thermo Fisher Scientific’s allergy and autoimmune diagnostics business across the UK Midlands and Northeast. Manage customer accounts, tenders, contracts, and territory sales.
Description
- Grow the Allergy & Autoimmune market and retain existing business against agreed targets.
- Manage and expand customer accounts throughout the assigned territory.
- Collaborate with Marketing, Clinical, Technical Services, and Application Specialist teams.
- Build customer relationships and oversee contracts and tenders.
- Contribute to sales forecasting and territory planning.
- Keep account plans and customer records accurate and current in SFDC.
- Record activities and meetings promptly and accurately in SFDC.
- Negotiate capital sales and reagent rental contracts, and coordinate service contracts with Contracts & Tender and Technical Service teams.
- Lead tender responses and engage primary MSPs through site visits and regular business reviews.
- Use SFDC and Power BI to support forecasting and planning.
- Conduct onsite stock checks for Cost Per Reportable customers.
- Build relationships with and engage Key Opinion Leaders across the territory.
- Share market intelligence with the Sales Manager, Marketing, and Finance teams.
- Communicate clearly and effectively across the organization.
- Follow internal Quality Processes and CRM requirements.
- Attend internal and external meetings and events as needed.
Requirements
- Degree in Life Sciences, Chemistry, Biology, or a related scientific discipline preferred.
- Five years of sales experience, ideally in laboratory, scientific, or healthcare sectors.
- Proven record of meeting or exceeding sales targets.
- Ability to establish and maintain relationships with customers at all organizational levels.
- Technical understanding of customer applications and workflows.
- Strong communication, presentation, and negotiation abilities.
- Proficiency with CRM platforms, preferably Salesforce, and Microsoft Office.
- Strong analytical skills and strategic planning ability.
- Capacity to work independently and collaboratively within a matrix organization.
- Valid driver’s license and willingness to travel throughout the assigned territory.
- Fluent English required; additional languages are advantageous.
- Customer-facing position requiring most working time with customers in person and 50–75% travel.
Benefits
- Annual incentive plan bonus
- Healthcare coverage
- A broad range of employee benefits
- Strong career and professional development opportunities
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