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American Military University
American Military University
1,001 – 5,000 Employees
ConsultingDefenseHealthcare
American Military University is an accredited online university serving military servicemembers, working adults, and civilian learners. As part of the American Public University System, it provides flexible undergraduate and graduate education designed around career development and distance learning. Its academic focus includes areas such as cyber defense and space studies, with a mission centered on preparing students for service, leadership, and professional life in a global society.
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Remote Academic Advisor - American Military University

Advise American Public University System students on online degree planning, academic progress, and program completion. Support military and public service communities through remote communication and student-focused guidance.

USUnited StatesVAVirginiaWVWest VirginiaRemoteFull-timeJuniorEnglish RequiredAcademic AdvisorGeneral

Description

  • Advise students on academic options and progress toward program completion
  • Communicate remotely through email, phone, chat, webinars, videos, social media, and other channels
  • Build relationships with prospective, current, and returning students while representing the university
  • Answer questions about advising, programs, policies, campus and form navigation, and student concerns
  • Conduct outreach and provide guidance on appropriate next steps
  • Document every student interaction accurately
  • Review degree-plan change requests and explain credit effects, completion timelines, and planning considerations
  • Use inquisitive, appreciative, developmental, and prescriptive advising approaches as appropriate
  • Track student behavior trends and support targeted outreach and process improvements
  • Maintain knowledge of distinct student populations and programs to provide relevant advice
  • Encourage and guide students toward successful program completion
  • Meet service-level agreements and departmental service standards
  • Evaluate processes and policies and recommend improvements
  • Participate in professional development, committees, task forces, university organizations, and industry groups such as NACADA
  • Coordinate with university departments on students’ behalf
  • Perform additional duties as assigned

Requirements

  • Bachelor’s degree from an accredited institution
  • Strong oral and written communication skills
  • Bilingual English/Spanish ability is highly preferred
  • Strong interpersonal skills, including influence, persuasion, elicitation, and active listening
  • Understanding of student development theory
  • Strong student and customer service skills
  • Ability to provide effective guidance in ambiguous or unstructured situations
  • Ability to manage competing tasks under tight deadlines with minimal supervision
  • Sound, objective judgment and decision-making
  • Ability to work across multiple systems and adapt to continuing technology changes
  • Optimistic and positive approach
  • Creativity
  • Critical-thinking ability
  • Problem-solving ability
  • Ability to adapt quickly to change
  • One year of professional office experience, preferably in higher education or academic advising
  • Knowledge of undergraduate and graduate student development theory
  • Knowledge of academic advising theory and established best practices
  • Experience influencing, informing, and persuading students about complex academic matters is a plus
  • Experience supporting students from diverse cultural, socioeconomic, and academic backgrounds is desirable
  • Availability Monday through Thursday from 11:30 a.m. to 8 p.m. EST and Friday from 8 a.m. to 4:30 p.m. EST

Benefits

  • Ongoing professional development and educational opportunities
  • Equal opportunity employment
  • Compensation and benefits details available upon request for eligible residents of states with applicable pay-transparency requirements

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