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American Military University
American Military University
1.001 – 5.000 Angajați
ApărareAsistență medicalăConsultanță
American Military University este o universitate online acreditată, care deservește personalul militar, adulții care lucrează și cursanții civili. Ca parte a American Public University System, aceasta oferă programe flexibile de licență și studii postuniversitare, concepute pentru dezvoltarea profesională și învățământul la distanță. Domeniile sale academice includ apărarea cibernetică și studiile spațiale, iar misiunea sa se concentrează pe pregătirea studenților pentru serviciu, leadership și viața profesională într-o societate globală.
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Remote Academic Advisor - American Military University

Advise American Public University System students on online degree planning, academic progress, and program completion. Support military and public service communities through remote communication and student-focused guidance.

USStatele Unite ale AmericiiVAVirginiaWVVirginia de VestRemoteNormă întreagăJuniorLimbă Obligatorie: englezăConsilier academicGeneral

Descriere

  • Advise students on academic options and progress toward program completion
  • Communicate remotely through email, phone, chat, webinars, videos, social media, and other channels
  • Build relationships with prospective, current, and returning students while representing the university
  • Answer questions about advising, programs, policies, campus and form navigation, and student concerns
  • Conduct outreach and provide guidance on appropriate next steps
  • Document every student interaction accurately
  • Review degree-plan change requests and explain credit effects, completion timelines, and planning considerations
  • Use inquisitive, appreciative, developmental, and prescriptive advising approaches as appropriate
  • Track student behavior trends and support targeted outreach and process improvements
  • Maintain knowledge of distinct student populations and programs to provide relevant advice
  • Encourage and guide students toward successful program completion
  • Meet service-level agreements and departmental service standards
  • Evaluate processes and policies and recommend improvements
  • Participate in professional development, committees, task forces, university organizations, and industry groups such as NACADA
  • Coordinate with university departments on students’ behalf
  • Perform additional duties as assigned

Cerințe

  • Bachelor’s degree from an accredited institution
  • Strong oral and written communication skills
  • Bilingual English/Spanish ability is highly preferred
  • Strong interpersonal skills, including influence, persuasion, elicitation, and active listening
  • Understanding of student development theory
  • Strong student and customer service skills
  • Ability to provide effective guidance in ambiguous or unstructured situations
  • Ability to manage competing tasks under tight deadlines with minimal supervision
  • Sound, objective judgment and decision-making
  • Ability to work across multiple systems and adapt to continuing technology changes
  • Optimistic and positive approach
  • Creativity
  • Critical-thinking ability
  • Problem-solving ability
  • Ability to adapt quickly to change
  • One year of professional office experience, preferably in higher education or academic advising
  • Knowledge of undergraduate and graduate student development theory
  • Knowledge of academic advising theory and established best practices
  • Experience influencing, informing, and persuading students about complex academic matters is a plus
  • Experience supporting students from diverse cultural, socioeconomic, and academic backgrounds is desirable
  • Availability Monday through Thursday from 11:30 a.m. to 8 p.m. EST and Friday from 8 a.m. to 4:30 p.m. EST

Beneficii

  • Ongoing professional development and educational opportunities
  • Equal opportunity employment
  • Compensation and benefits details available upon request for eligible residents of states with applicable pay-transparency requirements

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