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Mercury Insurance
Mercury Insurance
5,001 – 10,000 Employees
H1B Visa SponsorAutomotiveConsultingLogistics
Mercury Insurance provides personal insurance products designed to help individuals protect their vehicles, homes, and other assets. Its business is supported by independent agents and includes auto, home, and related coverage. The company emphasizes customer service, privacy, and responsible handling of personal information, with data shared only when needed to service accounts or meet legal obligations. For job seekers, Mercury Insurance offers a view into work across personal insurance operations, agent-supported customer service, and information security.
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Property Claims Specialist, Field I – Rancho Cucamonga Hybrid

Investigate and settle minor to moderate homeowners’ property claims for Mercury Insurance through field and virtual inspections. Assess damage, determine coverage, prepare estimates, and negotiate resolutions.

USUnited StatesCACalifornia
$63,410 – $117,348 / year
HybridFull-timeMiddleSeniorEnglish RequiredClaims Specialist

Description

  • Complete the formal property claims training program.
  • Move into a property claims field-adjusting role after training.
  • Travel to sites affected by fire, water, weather, or other unexpected events.
  • Investigate and resolve minor to moderate homeowners’ claims.
  • Conduct field inspections for at least 50% of working time.
  • Record claim details through photographs, measurements, recorded interviews, repair estimates, and file notes.
  • Manage virtual claims with imagery and advanced video technology.
  • Work with onsite vendors and insureds to assess damage and prepare estimates.
  • Evaluate investigative findings against policy terms to determine coverage.
  • Approve or deny coverage when appropriate.
  • Set reserves within settlement authority and negotiate claim settlements.
  • Refer claims exceeding authority limits to a supervisor.
  • Communicate with insureds and their representatives by phone, email, text, and written correspondence.
  • Track claim workload, progress, expenses, and inventory through resolution.
  • Direct, monitor, and review files managed by independent adjusters when required.
  • Drive to multiple customer locations to complete inspections.

Requirements

  • A bachelor’s degree is preferred, or an equivalent combination of education and experience.
  • A valid driver’s license is required.
  • Ability to obtain state-specific property claims licenses as required.
  • Successful participation in and completion of the formal property claims training program.
  • Previous experience with estimating software such as Xactimate.
  • Background in property claims, customer service, construction, restoration, or mitigation.
  • Clear, professional written and verbal communication skills.
  • One to three years of equivalent industry experience is preferred.
  • Ability to work independently with limited or no supervision.
  • Comfort learning and using new technology and business tools.
  • Ability to perform physical, video, or photo inspections and prepare damage estimates.
  • Ability to climb ladders and inspect roofs, attics, and crawl spaces.
  • Ability to lift and carry up to 50 pounds.
  • Strong organization, time management, and prioritization skills.
  • Willingness and availability to work flexible shifts and overtime as needed.
  • Ability to drive between multiple locations, including occasionally outside normal business hours.

Benefits

  • Competitive compensation.
  • Flexibility to work from anywhere in the United States for most positions.
  • Paid vacation, sick time, nine company holidays, and volunteer hours.
  • Eligibility for incentive bonuses, including potential holiday, referral, and performance-based bonuses.
  • Medical, dental, vision, life, and pet insurance.
  • 401(k) retirement savings plan with company match.
  • Engaging work environment.
  • Opportunities for promotion.
  • Education assistance.
  • Professional and personal development opportunities.
  • Company recognition program and wellbeing resources, including free mental wellbeing therapy or coaching, childcare and eldercare support, and more.
  • Company car for field inspections.
  • fields

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