Senior EPM Services Sales Lead
Pigment
Help Pigment customers turn business challenges into planning models, while guiding enterprise implementations, training, integrations, and services practices.
Open
The Helper Bees develops aging-in-place solutions that help older adults access non-medical support while continuing to live independently at home. Its platform connects long-term care insurance carriers, Medicare Advantage plans, and service providers through claims support, home care coordination, digital invoicing, credentialed provider networks, and streamlined payments.
By combining healthcare operations, logistics, and consulting expertise, The Helper Bees helps organize care delivery, monitor service quality, and guide families through the claims process. The company’s careers profile may be relevant to professionals interested in work supporting in-home care, payer services, and technology-enabled aging solutions.
Care Advisor and Care Concierge
Guide U.S. members through The Helper Bees’ in-home care benefits. Coordinate assessments, service recommendations, orders, and community resources.
Description
- Help benefit recipients navigate the product platform
- Recommend services based on members’ needs and capabilities
- Assist members with placing orders
- Use assessment results, screening information, and knowledge of community resources to support members’ care goals
- Handle administrative work that helps members plan, organize, and use their benefits
- Answer incoming calls and help members complete assessments
- Recommend service plans based on members’ needs and capabilities
- Call members to follow up
- Help members and families access home care, meals, transportation, errands, home modifications, pest control, and social support
- Coordinate and schedule services
- Meet targets for calls, quality assurance, after-call work, member satisfaction, attendance adherence, and testimonial submissions
- Carry out other assigned or necessary duties
Requirements
- A strong interest in improving health outcomes through home and community-based services
- Computer proficiency and familiarity with clerical tasks
- Strong interpersonal and phone communication skills
- Excellent written and verbal communication
- Experience handling inbound calls
- Ability to work with multidisciplinary teams
- Strong time-management and organizational skills
- Ability to work effectively in a fast-paced startup environment
- At least 18 years of age
- High school diploma preferred
- Experience in public or community health, or a related field, preferred
- Experience in social services, care coordination, healthcare navigation, public health, community organizing, or volunteer work
- Ability to remain at the assigned workstation throughout the workday
- Ability to operate a computer, phone, and Voice over Internet Protocol (VoIP) equipment continuously
- Reliable internet and a designated workspace suitable for professional calls and sensitive information
- Candidates selected for the role may be asked to complete a background check and/or drug screen
- English-Spanish bilingual ability preferred, but not required
Benefits
- Fully remote work from approved locations in the United States
- The convenience and comfort of flexible remote work
- Reasonable accommodations during the application and interview process
- An equal opportunity workplace committed to diversity, equity, and inclusion
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