The Helper Bees razvija rešitve za staranje doma, ki starejšim odraslim pomagajo dostopati do nemedicinske podpore in še naprej samostojno živeti v svojem domu. Njihova platforma povezuje zavarovalnice za dolgotrajno oskrbo, načrte Medicare Advantage in ponudnike storitev s podporo pri obravnavi zahtevkov, usklajevanjem oskrbe na domu, digitalnim izstavljanjem računov, mrežami preverjenih ponudnikov in poenostavljenimi plačili.
S povezovanjem strokovnega znanja s področij zdravstvenih operacij, logistike in svetovanja The Helper Bees pomaga organizirati zagotavljanje oskrbe, spremljati kakovost storitev in družine usmerjati skozi postopek obravnave zahtevkov. Karierni profil podjetja je lahko zanimiv za strokovnjake, ki jih zanima delo na področju podpore oskrbi na domu, storitev za plačnike in tehnološko podprtih rešitev za staranje.
Care Advisor and Care Concierge
Guide U.S. members through The Helper Bees’ in-home care benefits. Coordinate assessments, service recommendations, orders, and community resources.
Opis
- Help benefit recipients navigate the product platform
- Recommend services based on members’ needs and capabilities
- Assist members with placing orders
- Use assessment results, screening information, and knowledge of community resources to support members’ care goals
- Handle administrative work that helps members plan, organize, and use their benefits
- Answer incoming calls and help members complete assessments
- Recommend service plans based on members’ needs and capabilities
- Call members to follow up
- Help members and families access home care, meals, transportation, errands, home modifications, pest control, and social support
- Coordinate and schedule services
- Meet targets for calls, quality assurance, after-call work, member satisfaction, attendance adherence, and testimonial submissions
- Carry out other assigned or necessary duties
Zahteve
- A strong interest in improving health outcomes through home and community-based services
- Computer proficiency and familiarity with clerical tasks
- Strong interpersonal and phone communication skills
- Excellent written and verbal communication
- Experience handling inbound calls
- Ability to work with multidisciplinary teams
- Strong time-management and organizational skills
- Ability to work effectively in a fast-paced startup environment
- At least 18 years of age
- High school diploma preferred
- Experience in public or community health, or a related field, preferred
- Experience in social services, care coordination, healthcare navigation, public health, community organizing, or volunteer work
- Ability to remain at the assigned workstation throughout the workday
- Ability to operate a computer, phone, and Voice over Internet Protocol (VoIP) equipment continuously
- Reliable internet and a designated workspace suitable for professional calls and sensitive information
- Candidates selected for the role may be asked to complete a background check and/or drug screen
- English-Spanish bilingual ability preferred, but not required
Ugodnosti
- Fully remote work from approved locations in the United States
- The convenience and comfort of flexible remote work
- Reasonable accommodations during the application and interview process
- An equal opportunity workplace committed to diversity, equity, and inclusion