The Helper Bees dezvoltă soluții pentru îmbătrânirea la domiciliu, ajutând persoanele în vârstă să aibă acces la sprijin non-medical și să continue să trăiască independent acasă. Platforma sa conectează asigurătorii de îngrijire pe termen lung, planurile Medicare Advantage și furnizorii de servicii prin asistență pentru despăgubiri, coordonarea îngrijirii la domiciliu, facturare digitală, rețele de furnizori acreditați și plăți simplificate.
Combinând expertiza în operațiuni medicale, logistică și consultanță, The Helper Bees contribuie la organizarea furnizării îngrijirii, monitorizarea calității serviciilor și îndrumarea familiilor pe parcursul procesului de solicitare a despăgubirilor. Profilul de carieră al companiei poate fi relevant pentru profesioniști interesați de activități care sprijină îngrijirea la domiciliu, serviciile pentru plătitori și soluțiile tehnologice pentru îmbătrânire.
Care Advisor and Care Concierge
Guide U.S. members through The Helper Bees’ in-home care benefits. Coordinate assessments, service recommendations, orders, and community resources.
Descriere
- Help benefit recipients navigate the product platform
- Recommend services based on members’ needs and capabilities
- Assist members with placing orders
- Use assessment results, screening information, and knowledge of community resources to support members’ care goals
- Handle administrative work that helps members plan, organize, and use their benefits
- Answer incoming calls and help members complete assessments
- Recommend service plans based on members’ needs and capabilities
- Call members to follow up
- Help members and families access home care, meals, transportation, errands, home modifications, pest control, and social support
- Coordinate and schedule services
- Meet targets for calls, quality assurance, after-call work, member satisfaction, attendance adherence, and testimonial submissions
- Carry out other assigned or necessary duties
Cerințe
- A strong interest in improving health outcomes through home and community-based services
- Computer proficiency and familiarity with clerical tasks
- Strong interpersonal and phone communication skills
- Excellent written and verbal communication
- Experience handling inbound calls
- Ability to work with multidisciplinary teams
- Strong time-management and organizational skills
- Ability to work effectively in a fast-paced startup environment
- At least 18 years of age
- High school diploma preferred
- Experience in public or community health, or a related field, preferred
- Experience in social services, care coordination, healthcare navigation, public health, community organizing, or volunteer work
- Ability to remain at the assigned workstation throughout the workday
- Ability to operate a computer, phone, and Voice over Internet Protocol (VoIP) equipment continuously
- Reliable internet and a designated workspace suitable for professional calls and sensitive information
- Candidates selected for the role may be asked to complete a background check and/or drug screen
- English-Spanish bilingual ability preferred, but not required
Beneficii
- Fully remote work from approved locations in the United States
- The convenience and comfort of flexible remote work
- Reasonable accommodations during the application and interview process
- An equal opportunity workplace committed to diversity, equity, and inclusion