ExactCare is a pharmacy care management company focused on supporting people with complex, chronic medical needs. Its medication management services serve individuals in assisted living, long-term care settings, and at home, while its healthcare partnerships are designed to improve adherence, support better clinical outcomes, reduce hospital readmissions, and help control healthcare costs. ExactCare operates across all 50 states and Washington, D.C., serving more than 100,000 people nationwide with a team of more than 500 employees.
Pharmacy Support Specialist – Wednesday to Sunday, New Jersey Remote
Support PACE enrollment, medication delivery coordination, and pharmacy help desk services for complex chronic-care patients. The role supports pharmacy operations for AnewHealth, healthcare organizations, and network pharmacies.
Description
- Support enrollment for new PACE participants
- Explain pharmacy benefits to network pharmacies serving facilities where CareKinesis PACE participants reside
- Coordinate facility discharges, medication reconciliation, and the restoration of home delivery
- Provide help desk assistance to network pharmacies
- Train PACE staff on CareKinesis and network pharmacy procedures for facility-based participants
- Make outbound calls to collect or verify information required for customer requests and pharmacy operations
- Arrange couriers to support on-time medication delivery
- Contact participants to confirm delivery receipt
- Represent AnewHealth’s core values in all communications and interactions
- Complete additional duties as assigned
- Travel may be required for organizational or department events, team meetings, trade shows, conferences, and other client engagements
Requirements
- High school diploma required
- At least two years of customer service experience, preferably in healthcare
- Clear, professional written, verbal, and interpersonal communication
- Proficiency with Microsoft Office
- Strong computer skills and ability to navigate proprietary and other software
- Strong patient-centered approach
- Excellent telephone communication skills
- Strong interpersonal and relationship-building abilities
- Understanding of clinical terminology and its implications
- Ability to manage multiple priorities without compromising quality
- Highly detail-oriented and organized
- Reliable
- Efficient
- Availability from 2:00 PM to 10:30 PM ET Wednesday through Friday and 9:00 AM to 5:30 PM ET Saturday and Sunday
- Availability outside standard business hours when needed
- Willingness to work rotating weekends up to approximately four times annually or as needed, plus a rotating holiday schedule
- Authorization to work in the country
Benefits
- Medical, dental, and vision insurance
- Flexible spending account
- Company-paid life insurance
- Short-term disability coverage
- Voluntary benefits
- 401(k) plan
- Paid time off
- Paid holidays
- Flexible remote work arrangement