MDS Communications Corporation
MDS Communications Corporation
201 – 500 Employees
B2BTelecommunications
MDS Communications Corporation is a family-owned telephone fundraising company serving nonprofit organizations, ministries, and political and public-policy causes. Founded in 1992, it combines outbound and inbound call center operations with remote-agent support and fulfillment services to manage donor acquisition, renewal and reactivation campaigns, sustainer programs, and pledge handling. Its work also includes predictive modeling, analytics, secure data processing, campaign reporting, quality assurance, and PCI-compliant operations, supported by training and dedicated account management for national and regional clients.

Outbound Call Center Agent (Ohio Remote)

Make outbound fundraising calls for nonprofit organizations, secure donor gifts, and meet productivity targets from a fully remote home office in Ohio.

Description

  • Complete comprehensive training
  • Join one of four MDS teams serving assigned clients
  • Use predictive dialing equipment to call 4–8 clients during an eight-hour workday
  • Handle approximately 16–24 calls per hour with 20–30 seconds between calls
  • Engage donors and prospective donors with an upbeat, professional tone while following approved scripts
  • Obtain financial donations for nonprofit clients
  • Meet required fundraising and productivity standards

Requirements

  • At least one year of successful outbound telemarketing experience or a strong, stable employment history
  • Reliable wired internet connection
  • Quiet home workspace without typical household interruptions
  • Basic computer proficiency
  • Genuine interest in charitable and nonprofit causes
  • Readiness to learn
  • Persistence and resilience
  • Availability to work 40 hours per week
  • Respect for the company’s Christian values

Benefits

  • Eligibility to participate in a performance bonus program
  • Paid break periods
  • Health insurance eligibility after two months
  • Employer-paid coverage of 75% of base employee premiums
  • Paid time off
  • Pathways to management roles
  • Opportunities in Inbound Donor Services
  • Potential to manage donor portfolios valued at $1,000–$10,000
  • Internal promotion whenever possible
  • Recovery-friendly workplace

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