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Signal & Strand is a people operations firm serving organizations across recruitment, HR technology, and B2B services. Its work combines contingent recruiting and Recruiting-as-a-Service (RaaS) with Workday managed services, helping teams identify suitable candidates, strengthen HR systems, and maintain reliable support after implementation. With more than 25 years of experience, the firm partners with HR and business leaders on practical, long-term workforce and people-operations needs.
Credit Analyst – Hybrid in Tempe, Arizona
Manage commercial credit risk, collections, and customer accounts for Signal & Strand’s rigid packaging business. The role combines cash recovery, customer service, financial analysis, and collaboration with Sales and Operations.
Description
- Oversee credit and collections across an assigned portfolio of business units
- Evaluate new credit applications and authorize limits up to $500K
- Enforce payment terms while investigating and resolving account disputes
- Reconcile customer accounts through weekly aging-report reviews
- Partner with Sales and Operations to develop corrective action plans
- Engage customers regarding overdue balances and coordinate resolutions with internal stakeholders
- Assess financial exposure and communicate plans to reduce identified risks
- Set up and administer temporary extended payment arrangements
- Confirm ERP order holds during the order-entry process
- Maintain customer credit exposure within approved limits
- Develop productive relationships with internal and external customers
- Support delivery of credit-focused training sessions
- Compile monthly past-due account reports and other required analyses
- Handle negotiations involving complex customer circumstances
- Identify and implement improvements to credit and operational processes, including technology enhancements
- Supply accurate trade references for customers
- Manage collections while supporting customer relationships and sales growth
- Achieve or surpass KPIs for DSO, current-account percentage, bad-debt expense, and cash collections
Requirements
- Bachelor’s degree in business or finance, or comparable professional experience
- Five to seven years of experience in commercial credit and collections
- Working knowledge of basic accounting principles
- Meticulous attention to detail, dependable follow-through, multitasking ability, and a strong sense of urgency
- Ability to work independently and collaboratively with limited supervision
- Proficiency with Microsoft Excel
- Sound business judgment and practical knowledge of credit and collections methods and tools
- Clear communication skills for working with varied audiences
- Ability and willingness to motivate colleagues, with or without direct reporting authority
- Willingness to undertake limited travel
- This position does not offer immigration sponsorship
Benefits
- Eligibility for a bonus
- Comprehensive benefits package
- Profit-sharing program
- 401(k) employer match
- Tuition reimbursement
- Health club reimbursement
- Hybrid schedule with two remote workdays each week
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