GXO Logistics, Inc.
GXO Logistics, Inc.
GXO Logistics, Inc. is a global logistics and transport company serving businesses across major industries. Its operations span warehousing, distribution, transportation, and fulfillment, combining large-scale infrastructure with technology and operational expertise to help clients improve supply-chain efficiency. The company also recruits and staffs operational roles, with a stated focus on innovation, accessibility, and equal employment opportunities.

Operations Planning Coordinator – Branston Onsite

Support B&Q’s supply-chain operations as a Central Planning Clerk within GXO’s Branston team. Manage customer communications, incidents, records, order rebooking, and service updates.

Description

  • Provide reliable service while working collaboratively with colleagues
  • Respond to customer calls in accordance with service-level requirements
  • Handle customer incident calls and emails from first contact through resolution
  • Keep records, spreadsheets, and operational documentation accurate and up to date
  • Rebook customer orders and communicate updates by phone or text message
  • Apply operational procedures and escalate non-compliance incidents
  • Support B&Q as a Central Planning Clerk within GXO’s Branston operation

Requirements

  • Prior customer service experience or an NVQ Level 3 in Customer Service
  • Clear and effective written and spoken communication
  • Capacity to perform effectively in a fast-paced working environment
  • Organised team contributor who takes responsibility for assigned work
  • Strong accuracy and attention to detail
  • Comfortable using IT systems, including Microsoft Office
  • GCSE-level education or equivalent qualification
  • Availability for 08:00–16:00 or 13:00–21:00 shifts on any five days of a seven-day schedule

Benefits

  • 25 days of annual leave plus bank holidays
  • Pension scheme funded by the company
  • Life assurance cover
  • Benefits platform with access to retail discounts
  • 25% unsocial-hours allowance for weekends and work after 20:00

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