Liviniti is a healthcare company and pass-through pharmacy benefit manager (PBM) serving employers and health systems. Its model combines transparent pricing, 100% rebate pass-through, a flat administrative fee, and access to claims and rebate information so clients can better understand and manage prescription drug spending. Liviniti also provides customizable formularies and pharmacy networks, clinical programs, and prior authorization designed around the lowest net cost. Its specialized offerings include LivLite, which supports the management of GLP-1 weight-loss medications. With a focus on business-to-business service, clinical value, and member support, Liviniti develops pharmacy benefit solutions for organizations seeking greater visibility and control over their healthcare costs.
Implementation Coordinator (Remote, Louisiana)
Coordinate healthcare benefits implementations and client onboarding for Liviniti. Manage projects, claims setup, client relationships, and HIPAA-compliant delivery.
Description
- Transition new business to Liviniti accurately and on schedule
- Maintain customer satisfaction by partnering with client teams and engaging customers and consultants
- Deliver implementation projects successfully while building a strong foundation for ongoing client relationships
- Ensure project deliverables meet client service agreements and requirements
- Maintain service levels, timelines, deliverables, and client satisfaction targets
- Build client relationships through positive onboarding experiences
- Communicate client commitments and expectations to internal partners
- Maintain documentation, testing protocols, claims analyses, and knowledge of client technical and service specifications
- Monitor milestones and deliverables, escalate risks to stakeholders, and provide leadership with status updates
- Lead implementation activities, including documentation, reviews, customer approvals, site visits, and conference calls
- Resolve conflicts among internal and external partners
- Define implementation roles, responsibilities, and engagement procedures
- Manage projects in accordance with client service agreements and executed contracts
- Work across business units to ensure accurate claims adjudication setup and address continuing client needs
- Oversee an assigned book of business, including client trend management and strategic plan development and execution
- Understand client objectives, establish shared goals, and demonstrate program value
- Support core and extended client teams as implementations transition into business maintenance
- Report HIPAA violations to the Compliance Officer and/or Human Resources
Requirements
- Strong presentation skills
- Excellent negotiation abilities
- Intermediate or advanced proficiency with Microsoft Excel, Word, PowerPoint, Project, and Outlook
- Outstanding numerical, verbal, written, logical, and analytical abilities
- Excellent verbal and written communication skills
- Ability to build rapport and collaborate effectively with others
- Understanding of program performance and healthcare analytics
- Availability during core hours from 8:00 AM to 5:00 PM Central Time
- Flexibility to adjust working hours for meetings across all time zones
- Willingness to work extended hours, weekends, and holidays as industry demands require
- Ability to meet HIPAA obligations concerning Protected Health Information (PHI)
- Completion of required HIPAA training and demonstrated competency
Benefits
- Medical, dental, and vision insurance
- Disability and life insurance
- Employee assistance program
- Remote work options
- Generous paid time off
- Annual reviews and development plans
- Retirement plan with company match
- Immediate 100% vesting