Qualfon

Qualfon provides customer engagement services, including contact center operations, digital marketing, data analytics, and fulfillment. Its work spans marketing, logistics, and healthcare, combining customer-facing support with back-office services. The company’s teams help organizations manage customer interactions and support loyalty and satisfaction. Qualfon’s hiring spans a large workforce, though specific roles and locations vary.

Company Jobs

Hybrid Payroll Manager - Qualfon

Lead multi-state U.S. payroll, compliance, vendor relationships, and a team of payroll specialists. Improve accuracy and streamline processes for Qualfon’s high-volume workforce.

2 weeks ago

United States

Michigan Hybrid Full-time Middle Senior English Required Payroll

Description

Direct end-to-end payroll operations in compliance with federal, state, and local laws, including wage and hour rules and FLSA requirements.
Handle payroll questions and resolve issues.
Review payroll journal entries, reconciliations, and variance analyses.
Respond to internal and external audit requests, prepare ad hoc reports, and complete routine reconciliations.
Manage relationships with payroll vendors and third-party providers, including ADP.
Audit payroll and timekeeping, manage reconciliations and tax filings, and oversee year-end work such as W-2 preparation and regulatory reporting.
Advise stakeholders across the Person Office, Benefits, Finance, and Operations on payroll matters.
Create, document, and maintain payroll procedures and internal controls.
Standardize and improve U.S. payroll through automation, simpler processes, and self-service options.
Coordinate and lead employee training for orientation and process adoption.
Apply digital tools, analytics, and reporting to improve payroll efficiency, accuracy, scalability, and employee experience.
Lead, coach, and develop Payroll Specialists.
Resolve tax and payroll reconciliation issues with ADP Tax Services, tax authorities, accounting, and ADP support.
Prepare and process annual escheatments for state entities.

Requirements

At least five years managing payroll, including direct people leadership.
Extensive multi-state payroll experience, with strong knowledge of California and Pennsylvania regulations.
Advanced proficiency with Microsoft Excel and Microsoft Office applications.
Thorough knowledge of federal, state, and local tax jurisdictions, wage and hour laws, and FLSA requirements.
Hands-on experience using UKG timekeeping systems.
Experience with ADP SmartCompliance and post-payroll services.
Ability to work effectively in a fast-paced, high-turnover setting and support employees with varying skill levels.
At least five years of Canadian and Quebec payroll experience preferred.
Payroll implementation experience desired.
Experience with SAP Employee Central Payroll (ECP) and/or SAP S/4HANA Payroll desired.
Certified Payroll Professional (CPP) certification preferred.
Ability to sit for extended periods at a computer workstation.
Frequent use of hands and fingers to operate a keyboard, mouse, and other office equipment.
Ability to view and read information on a computer screen for extended periods.
Occasional standing, walking, bending, and reaching in an office setting.
Ability to communicate effectively in person, by phone, and electronically.

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