Capita
Capita
Capita is presented as a business services company focused on internet privacy and cookie management. Its work relates to helping organisations understand cookie requirements, manage consent, and support compliant data practices across websites, with relevance to consulting, healthcare, and insurance environments.

HR Operations Executive at Capita – Mumbai (Hybrid)

Capita is seeking an HR Operations Executive in Mumbai to support payroll, pensions, Workday administration, onboarding, learning, recruitment, and employee and manager queries in a hybrid role.

Description

  • Investigate and resolve queries through the appropriate communication channels
  • Act as the first helpdesk contact for Capita managers and employees
  • Enter, process, and verify payroll transactions accurately and on schedule
  • Apply the rules of different pension schemes when supporting customers and stakeholders
  • Handle HR Operations activities in Workday
  • Assist with employee onboarding processes
  • Create, develop, and deliver learning content
  • Source, screen, and interview candidates
  • Coordinate assessments and onboarding commencement activities
  • Safeguard personal data throughout HR processes
  • Deliver work within SLA and KPI timeframes
  • Recommend improvements to relevant HR processes

Requirements

  • Demonstrate strong attention to detail and accurate data-entry skills
  • Maintain the confidentiality and protection of personal data at all times
  • Communicate effectively through active listening and clear written and verbal communication
  • Understand the broader People Function, including its roles, policies, and processes
  • Gather relevant data and interpret information to provide complete query responses
  • Organise tasks and information effectively
  • Provide a strong standard of customer service
  • Work effectively to SLA and KPI deadlines
  • Identify and recommend process improvements
  • Investigate and answer queries across multiple communication channels
  • Input, process, and verify payroll transactions promptly
  • Learn and apply the rules associated with different pension schemes
  • Manage HR Operations activities in Workday and support onboarding
  • Design, develop, and deliver learning content
  • Source, screen, and interview candidates while coordinating assessments and onboarding
  • Be able to work in Mumbai, India

Benefits

  • Hybrid work arrangement

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