BOQ Group
BOQ Group
1,001 – 5,000 Employees
ConsultingInsuranceLogistics
BOQ Group is an Australian retail and commercial banking group serving individuals, businesses, and agribusiness customers. Its offering spans everyday transaction accounts, savings and term deposits, home and personal loans, credit cards, insurance, merchant and payment solutions, international payments, foreign exchange, and online trading. Customers can access these services through BOQ Group’s branch and ATM network, myBOQ app, and internet banking platforms. The group brings together customer-facing banking operations with specialist financial services for personal and business needs.

Fraud and Scams Operations Analyst — BOQ Group, Brisbane Onsite

Join BOQ Group in Brisbane to investigate fraud and scam alerts, assess customer risk, and help reduce financial losses. The role supports recovery, accurate reporting, and broader financial crime prevention across the organisation.

Description

  • Assess fraud and scam alerts
  • Investigate suspected fraud and scam cases
  • Work directly with customers and take appropriate steps to reduce potential losses
  • Collect information and evaluate risk across varied fraud and scam matters
  • Coordinate with stakeholders to support effective outcomes
  • Keep investigation records accurate and complete
  • Compile investigation reports
  • Assist with recovery activities when needed
  • Collaborate with teams throughout BOQ Group
  • Support initiatives that prevent financial crime
  • Help improve fraud and scam awareness across the organisation

Requirements

  • Prior experience in fraud or scam investigations, banking operations, financial crime, customer service, or a comparable operations setting is preferred
  • A degree in Criminology or Cybercrime, or current study in one of these fields, is desirable
  • Strong ability to analyse information
  • Consistent attention to detail
  • A clear commitment to protecting customers from financial harm
  • Capability to investigate matters, establish facts, and reach sound decisions
  • Excellent organisation skills with the ability to balance competing priorities
  • Comfort working independently and contributing within a collaborative team
  • Clear and effective communication skills
  • Proactive approach supported by sound judgement
  • Successful background screening is required as a condition of employment
  • Applications from agencies are not accepted

Benefits

  • Flexible working options
  • Discounts on financial products
  • Salary packaging options
  • Paid parental leave with no minimum service requirements
  • Option to purchase additional annual leave
  • Discounted private health insurance
  • Employee Assistance Program (EAP)
  • Access to employee network groups
  • Pride in Diversity membership
  • Career development opportunities

Related Jobs

Martin & Company

Director of P&C Insurance Consulting

Martin & Company
51 – 200 Employees
ConsultingInsuranceLogistics

Lead client-facing property and casualty insurance consulting engagements at Martin & Company, a technology-enabled insurance advisory firm. Shape project scope, protect delivery quality, grow client accounts, and mentor consultants.

Open
Powered by Search

Head of Growth, Canada (Remote)

Powered by Search
11 – 50 Employees
B2BMarketingSaaS

Lead SEO, generative engine optimization, paid acquisition, and brand advocacy at a B2B demand-generation agency. Build pipeline with AI agent workflows, content, webinars, podcasts, and industry events.

Open