LogoFresh Jobs Ahead
Jellycat
Jellycat
51 – 200 Employees
Skilled Worker Visa SponsorB2CeCommerceRetail
Founded in London in 1999, Jellycat designs and makes soft plush toys and gift products known for whimsical characters, collectible stuffed animals, and its distinctive Amuseables range. From its House of Jellycat studio, the company develops design-led products for a global audience and distributes them through toy and gift retailers, online channels, wholesale partners, and its direct-to-consumer business. Jellycat operates across retail, eCommerce, and B2C markets.
LinkedIn
Company Jobs

Ecommerce Merchandise Assistant - Jellycat, London Hybrid

Support Jellycat’s global online stores through catalogue management, product launches and day-to-day ecommerce operations. Help coordinate cross-functional workflows while maintaining accurate product information and a reliable customer experience across multiple markets.

GBUnited KingdomHybridFull-timeMiddleSeniorEnglish RequiredEcommerce

Description

  • Support daily ecommerce operations across multiple online stores
  • Assist with order administration and related internal processes
  • Coordinate operational requests between Customer Service, Product and Marketing
  • Keep internal records, trackers and reporting documents accurate
  • Help manage the complete product catalogue across ecommerce platforms
  • Support ecommerce product category management
  • Maintain website content and complete routine site housekeeping
  • Keep site assets and product details up to date
  • Pin products featured in Digital Channel activations
  • Help configure and launch new products across ecommerce platforms
  • Enrich products with attributes, imagery, sizing details and customer-facing copy
  • Support Customer Service with ecommerce enquiries and stock updates
  • Monitor and moderate customer reviews across multiple regions
  • Maintain internal stock, launch and product information records
  • Help deliver accurate, timely product information to customers
  • Set up new starters and issue store credit
  • Remove staff allowances and store credit when employees leave
  • Apply staff credit when returned items were purchased using store credit
  • Process affiliate orders
  • Handle personalisation and photography orders
  • Complete warehouse test orders, including gift box testing

Requirements

  • Highly organised with meticulous attention to detail
  • Able to manage competing tasks and priorities in a fast-paced setting
  • Strong administrative and written and verbal communication skills
  • Proactive, collaborative problem solver
  • Genuine interest in ecommerce, retail and customer experience
  • Confident using spreadsheets and ecommerce platforms
  • Interested in ecommerce and digital retail
  • Motivated to learn and develop within a collaborative team
  • Strong planning, time-management and organisational abilities
  • Positive, practical and hands-on approach

Benefits

  • Discretionary annual bonus linked to company and individual performance
  • Private medical insurance through Vitality with optical and dental cover
  • Group life insurance worth four times basic salary
  • 25 days of paid holiday
  • Hybrid working with at least three days per week in the office
  • Employee Assistance Programme through Health Assured
  • Subsidised buffet breakfast and lunch prepared by a private chef on Mondays, Tuesdays and Thursdays
  • Regular social and team events
  • Contributory salary-sacrifice pension through Scottish Widows, with 5% employer and 5% employee contributions

Related Jobs

Kreato Global | BPO and Language Solutions

Remote English-Spanish OPI/VRI Interpreter

Kreato Global | BPO and Language Solutions
201 – 500 Employees
HealthcareHospitalityLogistics
ARArgentinaBOBoliviaBRBrazilCLChileCOColombiaCRCosta RicaCUCubaDODominican RepublicECEcuadorGTGuatemalaHNHondurasHTHaitiMXMexicoNINicaraguaPAPanamaPEPeruPRPuerto RicoPYParaguaySVEl SalvadorUYUruguayVEVenezuelaRemoteFull-timeJuniorNo degree requiredEnglish RequiredSpanish RequiredTranslator

Interpret remotely between English- and Spanish-speaking people in medical, financial, social service, and customer care settings. Provide language support for Kreato Global across Latin America.

Open