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Înființată la Londra în 1999, Jellycat proiectează și produce jucării moi de pluș și produse cadou cunoscute pentru personajele lor fanteziste, animalele de pluș colecționabile și gama distinctivă Amuseables. Din studioul House of Jellycat, compania dezvoltă produse axate pe design pentru un public global și le distribuie prin magazine de jucării și cadouri, canale online, parteneri angro și propriul său business de vânzare directă către consumatori. Jellycat activează în domeniul comerțului cu amănuntul, al comerțului electronic și pe piețele B2C.
Ecommerce Merchandise Assistant - Jellycat, London Hybrid
Support Jellycat’s global online stores through catalogue management, product launches and day-to-day ecommerce operations. Help coordinate cross-functional workflows while maintaining accurate product information and a reliable customer experience across multiple markets.
Descriere
- Support daily ecommerce operations across multiple online stores
- Assist with order administration and related internal processes
- Coordinate operational requests between Customer Service, Product and Marketing
- Keep internal records, trackers and reporting documents accurate
- Help manage the complete product catalogue across ecommerce platforms
- Support ecommerce product category management
- Maintain website content and complete routine site housekeeping
- Keep site assets and product details up to date
- Pin products featured in Digital Channel activations
- Help configure and launch new products across ecommerce platforms
- Enrich products with attributes, imagery, sizing details and customer-facing copy
- Support Customer Service with ecommerce enquiries and stock updates
- Monitor and moderate customer reviews across multiple regions
- Maintain internal stock, launch and product information records
- Help deliver accurate, timely product information to customers
- Set up new starters and issue store credit
- Remove staff allowances and store credit when employees leave
- Apply staff credit when returned items were purchased using store credit
- Process affiliate orders
- Handle personalisation and photography orders
- Complete warehouse test orders, including gift box testing
Cerințe
- Highly organised with meticulous attention to detail
- Able to manage competing tasks and priorities in a fast-paced setting
- Strong administrative and written and verbal communication skills
- Proactive, collaborative problem solver
- Genuine interest in ecommerce, retail and customer experience
- Confident using spreadsheets and ecommerce platforms
- Interested in ecommerce and digital retail
- Motivated to learn and develop within a collaborative team
- Strong planning, time-management and organisational abilities
- Positive, practical and hands-on approach
Beneficii
- Discretionary annual bonus linked to company and individual performance
- Private medical insurance through Vitality with optical and dental cover
- Group life insurance worth four times basic salary
- 25 days of paid holiday
- Hybrid working with at least three days per week in the office
- Employee Assistance Programme through Health Assured
- Subsidised buffet breakfast and lunch prepared by a private chef on Mondays, Tuesdays and Thursdays
- Regular social and team events
- Contributory salary-sacrifice pension through Scottish Widows, with 5% employer and 5% employee contributions
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