FP Markets (First Prudential Markets)
FP Markets (First Prudential Markets)
201 – 500 Employees
CryptoFinanceFintech
FP Markets (First Prudential Markets) is a finance and fintech company operating as a Forex and CFD broker since 2005. Its trading offering covers Forex, indices, shares, commodities, metals, and crypto CFDs, supported by MetaTrader 4 and MetaTrader 5 platforms and VPS solutions for automated trading. The company focuses on technology-led execution, competitive spreads, multilingual customer support, and services designed for both newer and experienced traders.

Customer Support Specialist – FP Markets, Cyprus (Hybrid)

Support FP Markets traders in Cyprus by resolving website, trading platform, and product questions. Assist customers through telephone, email, and live chat in a hybrid role.

Description

  • Identify customer issues and respond to inquiries through telephone, email, and live chat
  • Guide clients in using the company website and trading platforms
  • Explain FP Markets products and services through telephone, email, and live chat
  • Provide support to other departments

Requirements

  • Excellent written and spoken English
  • Additional language skills are advantageous
  • Strong communication abilities across live chat, email, and telephone
  • Customer-focused approach with effective problem-solving skills
  • Previous customer support experience is advantageous
  • Experience in forex, CFDs, or the broader financial services sector is advantageous
  • Adaptability and willingness to learn in a fast-paced setting
  • Availability for Monday-to-Friday rotation shifts from 08:00–16:00 or 16:00–24:00
  • Availability to work public holidays and one Saturday and Sunday each month

Benefits

  • Employment with a certified Great Place to Work® organization
  • Welcoming, youthful, and multicultural team environment
  • Accessible leadership and mentoring opportunities
  • Structured training and a professional development budget
  • Competitive remuneration package
  • Regular performance evaluations
  • Team activities and international celebrations
  • Modern office with company-provided facilities
  • Free access to sports and wellness facilities throughout the country
  • Free company-provided parking
  • Medical insurance after the probation period
  • Pension fund after the probation period
  • Birthday gift
  • Paid day off on your birthday
  • Visa and work permit assistance when required

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