General Dynamics Information Technology (GDIT) provides consulting, digital modernization, and application services for government and defense organizations. Its work spans artificial intelligence, cloud computing, cybersecurity, high-performance computing, and quantum technologies, alongside mission-critical programs in logistics and supply chain management, intelligence, and homeland security. The company also operates across consulting, healthcare, and logistics, with hiring efforts that emphasize diverse teams and employee well-being. GDIT’s roles may suit professionals interested in applying emerging technologies to complex public-sector and national-security challenges.
Customer Success Manager, Secret Clearance — Remote
Support DISA E-ICAM customers across onboarding, production operations, and solution delivery. Partner with enterprise IT stakeholders at General Dynamics Information Technology.
United States$102,000 – $138,000 / year
RemoteFull-timeSeniorLeadEnglish RequiredCustomer SuccessCustomer Success ManagerDescription
- Support clients and end users throughout hosted application implementation, delivery, and operations
- Collaborate daily with customers, operators, end users, engineers, developers, integration teams, and program stakeholders
- Align customer success activities with program objectives, policies, regulations, and requirements
- Engage program customers throughout the lifecycle, from onboarding through production operations
- Coordinate scheduling and integration for customer changes within the ICAM production solution
- Advocate for customers while helping them maximize program offerings and growth opportunities
- Build and maintain strong, positive customer relationships
- Create or support plans, processes, reports, briefs, training materials, and user guides
- Coordinate customer-facing requirements, changes, events, incidents, and problems
- Demonstrate delivered solution capabilities to customers
- Help plan customer-facing services, features, and capabilities
- Collaborate with senior internal and external leaders using Agile methods
- Participate in Scrum calls
- Build and manage client portfolios
- Analyze customer requirements and emerging needs to anticipate solutions
- Provide expert guidance and leadership to less-experienced colleagues
- Serve as a team or task lead without direct people-management duties when needed
- Complete other related duties as assigned
Requirements
- Bachelor’s degree, or four additional years of experience in place of the degree
- Active Secret security clearance
- At least eight years of related experience
- US citizenship
- Demonstrated experience supporting enterprise IT customers
- Familiarity with Department of War customers and work environments
- Strong organizational and multitasking skills
- Excellent communication and interpersonal abilities
- Self-directed and proactive approach
- CompTIA Security+ certification or a higher IAT Level II DoD 8570 certification is preferred
Benefits
- Comprehensive benefits and wellness programs
- 401(k) plan with company match
- Competitive compensation
- Paid time off
- Medical plan options, including some with Health Savings Accounts
- Dental plan options
- Vision coverage
- Full-flex work weeks where available
- Vacation, sick, personal, holiday, parental, military, bereavement, and jury-duty leave
- 15 days of paid leave per calendar year for new employees, prorated by hire date
- 10 paid holidays per year, prorated by hire date
- Up to 160 hours of paid family leave during a rolling 12-month period for eligible employees
- Short- and long-term disability coverage
- Life insurance
- Accidental death and dismemberment insurance
- Personal accident insurance
- Critical illness insurance
- Business travel and accident insurance
- AI-powered career tool for identifying career steps and learning opportunities
- Internal mobility team to support career goals
- Innovation-focused, military-friendly workplace culture and award-winning programs?
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