General Dynamics Information Technology (GDIT) सरकारी और रक्षा संगठनों को परामर्श, डिजिटल आधुनिकीकरण और एप्लिकेशन सेवाएँ प्रदान करती है। इसका कार्य कृत्रिम बुद्धिमत्ता, क्लाउड कंप्यूटिंग, साइबर सुरक्षा, उच्च-प्रदर्शन कंप्यूटिंग और क्वांटम तकनीकों के साथ-साथ लॉजिस्टिक्स और आपूर्ति शृंखला प्रबंधन, खुफिया और मातृभूमि सुरक्षा से जुड़े महत्वपूर्ण कार्यक्रमों तक फैला हुआ है। कंपनी परामर्श, स्वास्थ्य सेवा और लॉजिस्टिक्स क्षेत्रों में भी काम करती है, तथा इसकी भर्ती पहलों में विविध टीमों और कर्मचारियों के कल्याण पर जोर दिया जाता है। GDIT की भूमिकाएँ उन पेशेवरों के लिए उपयुक्त हो सकती हैं जो उभरती तकनीकों को जटिल सार्वजनिक क्षेत्र और राष्ट्रीय सुरक्षा चुनौतियों पर लागू करने में रुचि रखते हैं।
Customer Success Manager, Secret Clearance — Remote
Support DISA E-ICAM customers across onboarding, production operations, and solution delivery. Partner with enterprise IT stakeholders at General Dynamics Information Technology.
संयुक्त राज्य$1,02,000 – $1,38,000 / वर्ष
रिमोटपूर्णकालिकवरिष्ठलीडआवश्यक भाषा: अंग्रेज़ीग्राहक सफलताग्राहक सफलता प्रबंधकविवरण
- Support clients and end users throughout hosted application implementation, delivery, and operations
- Collaborate daily with customers, operators, end users, engineers, developers, integration teams, and program stakeholders
- Align customer success activities with program objectives, policies, regulations, and requirements
- Engage program customers throughout the lifecycle, from onboarding through production operations
- Coordinate scheduling and integration for customer changes within the ICAM production solution
- Advocate for customers while helping them maximize program offerings and growth opportunities
- Build and maintain strong, positive customer relationships
- Create or support plans, processes, reports, briefs, training materials, and user guides
- Coordinate customer-facing requirements, changes, events, incidents, and problems
- Demonstrate delivered solution capabilities to customers
- Help plan customer-facing services, features, and capabilities
- Collaborate with senior internal and external leaders using Agile methods
- Participate in Scrum calls
- Build and manage client portfolios
- Analyze customer requirements and emerging needs to anticipate solutions
- Provide expert guidance and leadership to less-experienced colleagues
- Serve as a team or task lead without direct people-management duties when needed
- Complete other related duties as assigned
आवश्यकताएँ
- Bachelor’s degree, or four additional years of experience in place of the degree
- Active Secret security clearance
- At least eight years of related experience
- US citizenship
- Demonstrated experience supporting enterprise IT customers
- Familiarity with Department of War customers and work environments
- Strong organizational and multitasking skills
- Excellent communication and interpersonal abilities
- Self-directed and proactive approach
- CompTIA Security+ certification or a higher IAT Level II DoD 8570 certification is preferred
लाभ
- Comprehensive benefits and wellness programs
- 401(k) plan with company match
- Competitive compensation
- Paid time off
- Medical plan options, including some with Health Savings Accounts
- Dental plan options
- Vision coverage
- Full-flex work weeks where available
- Vacation, sick, personal, holiday, parental, military, bereavement, and jury-duty leave
- 15 days of paid leave per calendar year for new employees, prorated by hire date
- 10 paid holidays per year, prorated by hire date
- Up to 160 hours of paid family leave during a rolling 12-month period for eligible employees
- Short- and long-term disability coverage
- Life insurance
- Accidental death and dismemberment insurance
- Personal accident insurance
- Critical illness insurance
- Business travel and accident insurance
- AI-powered career tool for identifying career steps and learning opportunities
- Internal mobility team to support career goals
- Innovation-focused, military-friendly workplace culture and award-winning programs?
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