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EverDriven provides student transportation and optimization services for school districts across the United States. Its work focuses on safe, efficient travel for students with unique transportation needs, including students with special needs and those experiencing homelessness. The company combines logistics expertise with a scalable, customizable transportation model designed to help school districts support reliable access to education.
Customer Success Manager - Florida Remote
Manage school-district relationships for EverDriven’s technology-enabled student transportation services across Florida. Lead retention, renewals, revenue growth, and customer-specific solutions.
Description
- Develop strategies and processes that strengthen customer satisfaction and retention
- Manage account relationships, customer strategy, pricing, contract renewals, and RFPs
- Build proactive relationships with school-district decision-makers and personnel at every level
- Identify retention and service risks across assigned accounts and lead mitigation plans
- Apply product knowledge, problem-solving, and training to improve customer engagement and support revenue growth
- Hold regular client check-ins and business reviews to understand objectives, challenges, and solution needs
- Partner with internal teams to secure resources and deliver customer solutions and tools
- Represent customer feedback to internal teams as the voice of the customer
- Champion customer-focused solutions, product improvements, and initiatives that support growth
Requirements
- Bachelor’s degree or equivalent relevant professional experience
- At least five years of experience in business development or customer success
- Strong interpersonal and communication skills for building and sustaining client relationships
- Excellent analytical and problem-solving skills for understanding client needs and developing effective solutions
- Ability to coordinate multiple priorities and projects in a fast-paced work environment
- Self-directed, proactive approach with a customer-success focus and demonstrated goal achievement
- Valid, unrestricted US driver’s license in good standing
- Remote work arrangement with travel of up to 33%
Benefits
- Medical, dental, and vision insurance
- Virtual doctor visits with no copay
- Company-paid life insurance
- Company-paid short-term disability insurance
- Company-paid long-term disability insurance
- Flexible time off
- Paid holidays
- Paid volunteer time
- Flexible spending account
- 401(k) plan with employer match
- Employee assistance program
- Employee discount program
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