Mouser Electronics
Mouser Electronics
1,001 – 5,000 Employees
ConsultingLogisticsMarketing
Mouser Electronics is a global distributor of semiconductors and electronic components, connecting design engineers and purchasing teams with products from more than 1,200 manufacturer brands. Its catalog includes semiconductors, interconnects, passive components, and electromechanical parts, with a focus on making newly released technologies quickly accessible. Local sales and service centers support customers across its worldwide operations.

Customer Service Assistant - Mouser Electronics (Hybrid)

Support Mouser Electronics’ customer service operations through accurate data entry, international order processing, chat assistance, and coordination with local and cross-functional teams.

Description

  • Maintain records and prepare, transmit, sort, and distribute faxes, mail, email, and reports as needed.
  • Uphold high standards of quality and service excellence.
  • Complete work promptly, meet daily productivity targets, and balance urgency with quality and accuracy.
  • Assist local Customer Service teams and provide support to other teams when required.
  • Help resolve complex or unusual requests while contributing to team best practices.
  • Enter and retrieve data using custom and other software to support department objectives, improve the customer experience, and advance customer service initiatives.

Requirements

  • Perform accurate, efficient data entry using word-processing, spreadsheet, database, and other computer commands, formatting materials as needed.
  • Proofread entered material and generated reports, investigate data discrepancies, and seek clarification or escalate issues to ensure customer requests are processed correctly.
  • Correctly process international orders involving multiple currencies and related requirements.
  • Demonstrate effective time management and planning and organizational skills.
  • Provide chat support in the local language and any other required languages.
  • Communicate professionally in writing and verbally in the local language, including by telephone.
  • Hold a bachelor’s degree.

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