PayFit
PayFit
PayFit develops cloud-based payroll and HR software for small and medium-sized businesses. Its SaaS platform brings payroll processing, employee lifecycle administration, benefits management, and broader people operations into one more accessible workflow. Founded in 2015, PayFit operates across France, Spain, and the UK, combining HR-focused tools with a user-friendly approach to help growing businesses manage their teams and payroll more efficiently.

Customer Retention & Growth Manager at PayFit (Hybrid, France)

Join PayFit as a Customer Retention & Growth Manager supporting around 400 SMB and Mid-Market customers across France. The role focuses on churn prevention, renewals, plan upgrades, and qualified lead generation.

Description

  • Oversee a portfolio of approximately 400 SMB and Mid-Market customers.
  • Spot customer risks early and take action to reduce churn.
  • Create and implement account-specific retention plans.
  • Conduct conversations with customers who are dissatisfied.
  • Plan renewal activities and secure successful renewals.
  • Coordinate price increase campaigns while limiting customer attrition.
  • Find opportunities to expand customer plans and sell upgrades directly.
  • Address objections and manage opportunities through completion.
  • Discover and qualify customer needs involving employee benefits and IT.
  • Deliver thorough customer handovers to Sales Specialists.
  • Maintain relationship continuity and monitor opportunity development.
  • Record essential customer and opportunity details in Salesforce.
  • Exchange effective practices and help refine customer playbooks.
  • Provide portfolio coverage during colleagues’ absences.
  • Work cross-functionally with Sales, Product, Marketing, Pricing, and Finance.

Requirements

  • Bring 2–5 years of experience in Account Management, Customer Success, sales, or customer portfolio management.
  • Have experience with customer retention, renewals, or complex customer situations.
  • Show genuine interest in payroll, HR, and the needs of SMB and Mid-Market businesses.
  • Demonstrate the ability to identify and develop commercial opportunities.
  • Use an analytical, detail-oriented, and well-organized approach.
  • Communicate confidently with customers and manage challenging conversations effectively.
  • Work collaboratively and help maintain business continuity.
  • Show curiosity about products and a strong capacity to learn.
  • Complete degree verification as part of ISO 27001 certification; no minimum educational qualification is explicitly required.

Benefits

  • Flexibility to live and/or work where you wish in your country of attachment, with the option to work abroad for a defined period
  • Access to a learning platform and professional development support
  • English-language courses
  • Opportunities for internal mobility
  • Monthly CSE subsidy for culture, sports, and personal-services vouchers
  • Henner health insurance with 60% of the cost covered by PayFit; children can be enrolled free of charge
  • €9 meal vouchers for each working day through Swile, with 60% covered by PayFit
  • Coverage of 50% of public transportation costs or sustainable mobility assistance
  • Remote-work budget
  • MacBook loan
  • Five weeks of paid vacation plus RTT
  • Salary maintenance during the first month of additional birth leave
  • Workplace accommodations for employees with disabilities

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