USANA Health Sciences is a U.S.-based international direct-selling company focused on nutrition, wellness, and personal care. The company researches, manufactures, and sells science-based supplements, personal care products, and energy products through its FDA-registered facility in Salt Lake City, Utah. Its work spans nutrition research, product development, manufacturing, and wellness, with a focus on creating products designed to support cellular nourishment and everyday health.
Customer Experience and Brand Specialist — USANA Health Sciences, Mexico City Hybrid
Drive customer experience and brand initiatives for USANA Health Sciences’ health products in a hybrid Mexico City role. Lead campaigns, partnerships, communications, public relations, and junior digital media support.
Description
- Develop, implement, and track strategies and tools that improve the end-to-end customer experience and satisfaction metrics
- Contribute to product portfolio planning by assessing market trends and improving product positioning and performance
- Plan, deliver, and evaluate promotional campaigns and launch programs for new products and features
- Build and execute brand awareness programs that broaden market reach and reinforce brand equity
- Develop and oversee consistent internal and external communications across all channels
- Coordinate public relations activities, press releases, and media relationships
- Manage sponsorship portfolios, including identifying opportunities, negotiating agreements, and maintaining relationships with athletes, influencers, and brand ambassadors
- Use and improve business platforms, CRM systems, and other digital tools
- Mentor and supervise the daily operational activities of a Junior Digital Media Content team member
- Create PowerPoint and Canva presentations and Excel spreadsheets for data analysis
- Facilitate Brand Partner and internal meetings
Requirements
- Bachelor’s degree in marketing, communications, business administration, or a related discipline
- At least three years of experience in customer experience, brand management, marketing, or product strategy
- Background supervising, mentoring, or leading junior employees or interns
- Professional spoken and written English proficiency
- Proficiency with office productivity and Adobe software
- Understanding of social media platforms and practices
- Experience coordinating events and logistics
- Knowledge of media, design, audiovisual, and production processes
- Strong communication, relationship management, problem-solving, and multitasking skills
Benefits
- MacBook equipped with full Adobe and Office software suites
- iPhone with an extensive international travel data plan